Some Questions + error on shared hosting

[R1CH101]

Hi,
Love Free Scout so far, just go a few questions,
is there a plan to email the customer when the status changes?

Also, the auto-reply only works once with every customer I get it when they have a conversation active or pending, however, once it is closed when they email again, should it send a new auto-reply message?

I kept getting an error on shared hosting about queue:work it would never run. there seems to be an error with withoutOverlapping()

I edit the app/Console/Kernel.php file and changed

$schedule->command('queue:work', Config('app.queue_work_params'))
            ->everyMinute()
            ->withoutOverlapping()
            ->sendOutputTo(storage_path().'/logs/queue-jobs.log');

to

if (stripos((string) shell_exec('ps xf | grep \'[q]ueue:work\''), 'artisan queue:work') === false) 
        {
            
            $schedule->command('queue:work', Config('app.queue_work_params'))
            ->everyMinute()
            ->sendOutputTo(storage_path().'/logs/queue-jobs.log');
            
        }

And now it is working perfectly.

Thanks
Richard

[freescout-helpdesk]

Hi,

is there a plan to email the customer when the status changes?

Yes

Also, the auto-reply only works once with every customer I get it when they have a conversation active or pending, however, once it is closed when they email again, should it send a new auto-reply message?

Agreed. We will try to implement it too.

I kept getting an error on shared hosting about queue:work it would never run

How did you receive an error? Via email alert or saw it on System page?

[R1CH101]

Hi,

How did you receive an error? Via email alert or saw it on System page?

On the system page queue:work said something like last successful run: ? Next run: ? and background jobs were not being executed.

Thanks

[freescout-helpdesk]

Jobs mutexes are stored in cache (as file), so most likely you just needed to clear cache (php artisan cache:clear): https://github.com/freescout-helpdesk/freescout/wiki/Background-Jobs

[R1CH101]

Hi, Thanks for the reply, I tested the command with original file and it works. just had to give it some time.

Thanks
Richard

[freescout-helpdesk]

is there a plan to email the customer when the status changes?
@R1CH101 which statuses changes would you like to send to customer?