Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

issue after upgrade to 1.8.96 #3366

Closed
raramuridesign opened this issue Sep 8, 2023 · 9 comments
Closed

issue after upgrade to 1.8.96 #3366

raramuridesign opened this issue Sep 8, 2023 · 9 comments

Comments

@raramuridesign
Copy link

raramuridesign commented Sep 8, 2023 •
edited
Loading

@freescout-helpdesk
After upgrading we cannot access the system information any more. Here is the error from the logs.
This happens on 2 differen systems.
If you can please assist.
Thanks
M

No query results for model [App\Conversation]. (View: /home/home-helpdesk/webapps/app-helpdesk/public/resources/views/system/status.blade.php) {"userId":1,"email":"xxxxx@xxxxxx.com","exception":"[object] (ErrorException(code: 0): No query results for model [App\\Conversation]. (View: /home/home-helpdesk/webapps/app-helpdesk/public/resources/views/system/status.blade.php) at /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Builder.php:416, Illuminate\\Database\\Eloquent\\ModelNotFoundException(code: 0): No query results for model [App\\Conversation]. at /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Builder.php:416)
[stacktrace]
#0 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/View/Engines/PhpEngine.php(45): Illuminate\\View\\Engines\\CompilerEngine->handleViewException()
#1 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php(59): Illuminate\\View\\Engines\\PhpEngine->evaluatePath()
#2 /home/home-helpdesk/webapps/app-helpdesk/public/overrides/laravel/framework/src/Illuminate/View/View.php(137): Illuminate\\View\\Engines\\CompilerEngine->get()
#3 /home/home-helpdesk/webapps/app-helpdesk/public/overrides/laravel/framework/src/Illuminate/View/View.php(120): Illuminate\\View\\View->getContents()
#4 /home/home-helpdesk/webapps/app-helpdesk/public/overrides/laravel/framework/src/Illuminate/View/View.php(85): Illuminate\\View\\View->renderContents()
#5 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Http/Response.php(42): Illuminate\\View\\View->render()
#6 /home/home-helpdesk/webapps/app-helpdesk/public/overrides/symfony/http-foundation/Response.php(206): Illuminate\\Http\\Response->setContent()
#7 /home/home-helpdesk/webapps/app-helpdesk/public/overrides/laravel/framework/src/Illuminate/Routing/Router.php(724): Symfony\\Component\\HttpFoundation\\Response->__construct()
#8 /home/home-helpdesk/webapps/app-helpdesk/public/overrides/laravel/framework/src/Illuminate/Routing/Router.php(698): Illuminate\\Routing\\Router::toResponse()
#9 /home/home-helpdesk/webapps/app-helpdesk/public/overrides/laravel/framework/src/Illuminate/Routing/Router.php(657): Illuminate\\Routing\\Router->prepareResponse()
#10 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(30): Illuminate\\Routing\\Router->Illuminate\\Routing\\{closure}()
#11 /home/home-helpdesk/webapps/app-helpdesk/public/app/Http/Middleware/CheckRole.php(26): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}()
#12 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\\Http\\Middleware\\CheckRole->handle()
#13 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#14 /home/home-helpdesk/webapps/app-helpdesk/public/app/Http/Middleware/CustomHandle.php(22): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}()
#15 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\\Http\\Middleware\\CustomHandle->handle()
#16 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#17 /home/home-helpdesk/webapps/app-helpdesk/public/app/Http/Middleware/LogoutIfDeleted.php(28): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}()
#18 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\\Http\\Middleware\\LogoutIfDeleted->handle()
#19 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#20 /home/home-helpdesk/webapps/app-helpdesk/public/app/Http/Middleware/Localize.php(27): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}()
#21 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\\Http\\Middleware\\Localize->handle()
#22 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#23 /home/home-helpdesk/webapps/app-helpdesk/public/app/Http/Middleware/HttpsRedirect.php(51): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}()
#24 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\\Http\\Middleware\\HttpsRedirect->handle()
#25 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#26 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Routing/Middleware/SubstituteBindings.php(41): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}()
#27 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\\Routing\\Middleware\\SubstituteBindings->handle()
#28 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#29 /home/home-helpdesk/webapps/app-helpdesk/public/overrides/laravel/framework/src/Illuminate/Auth/Middleware/Authenticate.php(45): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}()
#30 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\\Auth\\Middleware\\Authenticate->handle()
#31 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#32 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/VerifyCsrfToken.php(67): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}()
#33 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\\Foundation\\Http\\Middleware\\VerifyCsrfToken->handle()
#34 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#35 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/View/Middleware/ShareErrorsFromSession.php(49): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}()
#36 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\\View\\Middleware\\ShareErrorsFromSession->handle()
#37 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#38 /home/home-helpdesk/webapps/app-helpdesk/public/app/Http/Middleware/TokenAuth.php(31): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}()
#39 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\\Http\\Middleware\\TokenAuth->handle()
#40 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#41 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(63): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}()
#42 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\\Session\\Middleware\\StartSession->handle()
#43 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#44 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/AddQueuedCookiesToResponse.php(37): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}()
#45 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\\Cookie\\Middleware\\AddQueuedCookiesToResponse->handle()
#46 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#47 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/EncryptCookies.php(59): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}()
#48 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\\Cookie\\Middleware\\EncryptCookies->handle()
#49 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#50 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(102): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}()
#51 /home/home-helpdesk/webapps/app-helpdesk/public/overrides/laravel/framework/src/Illuminate/Routing/Router.php(656): Illuminate\\Pipeline\\Pipeline->then()
#52 /home/home-helpdesk/webapps/app-helpdesk/public/overrides/laravel/framework/src/Illuminate/Routing/Router.php(635): Illuminate\\Routing\\Router->runRouteWithinStack()
#53 /home/home-helpdesk/webapps/app-helpdesk/public/overrides/laravel/framework/src/Illuminate/Routing/Router.php(601): Illuminate\\Routing\\Router->runRoute()
#54 /home/home-helpdesk/webapps/app-helpdesk/public/overrides/laravel/framework/src/Illuminate/Routing/Router.php(590): Illuminate\\Routing\\Router->dispatchToRoute()
#55 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(176): Illuminate\\Routing\\Router->dispatch()
#56 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(30): Illuminate\\Foundation\\Http\\Kernel->Illuminate\\Foundation\\Http\\{closure}()
#57 /home/home-helpdesk/webapps/app-helpdesk/public/app/Http/Middleware/TerminateHandler.php(12): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}()
#58 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\\Http\\Middleware\\TerminateHandler->handle()
#59 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#60 /home/home-helpdesk/webapps/app-helpdesk/public/app/Http/Middleware/ResponseHeaders.php(11): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}()
#61 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\\Http\\Middleware\\ResponseHeaders->handle()
#62 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#63 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/fideloper/proxy/src/TrustProxies.php(56): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}()
#64 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Fideloper\\Proxy\\TrustProxies->handle()
#65 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#66 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(30): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}()
#67 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle()
#68 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#69 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(30): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}()
#70 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle()
#71 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#72 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/ValidatePostSize.php(27): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}()
#73 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\\Foundation\\Http\\Middleware\\ValidatePostSize->handle()
#74 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#75 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/CheckForMaintenanceMode.php(46): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}()
#76 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\\Foundation\\Http\\Middleware\\CheckForMaintenanceMode->handle()
#77 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}()
#78 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(102): Illuminate\\Routing\\Pipeline->Illuminate\\Routing\\{closure}()
#79 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(151): Illuminate\\Pipeline\\Pipeline->then()
#80 /home/home-helpdesk/webapps/app-helpdesk/public/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(116): Illuminate\\Foundation\\Http\\Kernel->sendRequestThroughRouter()
#81 /home/home-helpdesk/webapps/app-helpdesk/public/public/index.php(82): Illuminate\\Foundation\\Http\\Kernel->handle()
#82 {main}
"}
@eickit
Copy link

eickit commented Sep 8, 2023

I have the same Problem.

@anastis anastis mentioned this issue Sep 8, 2023
Closed
@freescout-helpdesk
Copy link
Contributor

Try with this /app/Module.php file: https://raw.githubusercontent.com/freescout-helpdesk/freescout/master/app/Module.php

freescout-helpdesk pushed a commit that referenced this issue Sep 9, 2023
@freescout-help-desk
Fix No query results for model error on Status page - closes #3366
550d8cc
@freescout-helpdesk
Copy link
Contributor

Fixed in the master branch.

@freescout-helpdesk
Copy link
Contributor

Here is the /app/Job.php file fixing the issue: https://raw.githubusercontent.com/freescout-helpdesk/freescout/master/app/Job.php

@raramuridesign
Copy link
Author

raramuridesign commented Sep 11, 2023 •
edited
Loading

@freescout-helpdesk I am still getting this on another system
It seems there is an issue with the module officehours

As a result I cannot access the
/system/status
/modules/list

file_exists(): open_basedir restriction in effect. File(/home/projects/webapps/app-helpdesk/public/public/modules/officehours) is not within the allowed path(s): (/home/projects/webapps/app-helpdesk:/var/lib/php/session:/tmp) {"userId":1,"email":"xxxx@xxxx.com","exception":"[object] (ErrorException(code: 0): file_exists(): open_basedir restriction in effect. File(/home/projects/webapps/app-helpdesk/public/public/modules/officehours) is not within the allowed path(s): (/home/projects/webapps/app-helpdesk:/var/lib/php/session:/tmp) at /home/projects/webapps/app-helpdesk/public/app/Module.php:285)

@freescout-helpdesk
Copy link
Contributor

This is not related to the original issue. Create a new issue.

@raramuridesign
Copy link
Author

Thanks. I am closing this. I have opened 2 new issues with 2 different modules

@freescout-helpdesk freescout-helpdesk mentioned this issue Sep 11, 2023
Closed
@flowdee
Copy link

flowdee commented Sep 11, 2023

why don't you ship a minor fix for this immediately?@freescout-helpdesk

@freescout-helpdesk
Copy link
Contributor

FreeScout v1.8.98 just has been released.

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Assignees
No one assigned
Labels
None yet
Projects
None yet
Milestone
No milestone
Development

No branches or pull requests
4 participants
@raramuridesign @flowdee @eickit @freescout-helpdesk