thread.blade.php - unserialize(): Error at offset

[freescout-helpdesk]

          @freescout-helpdesk:

So in principle freescout would work again.

However, when we want to open tickets we get an error message. I looked these up in the log:

[2024-01-23 09:41:21] production.ERROR: unserialize(): Error at offset 43244 of 43249 bytes (View: /var/www/html/resources/views/conversations/partials/thread.blade.php) (View: /var/www/html/resources/views/conversations/partials/thread.blade.php) (View: /var/www/html/resources/views/conversations/partials/thread.blade.php) {"userId":2,"email":"","exception":"[object] (ErrorException(code: 0): unserialize(): Error at offset 43244 of 43249 bytes (View: /var/www/html/resources/views/conversations/partials/thread.blade.php) (View: /var/www/html/resources/views/conversations/partials/thread.blade.php) (View: /var/www/html/resources/views/conversations/partials/thread.blade.php) at /var/www/html/vendor/ezyang/htmlpurifier/library/HTMLPurifier/DefinitionCache/Serializer.php:73, ErrorException(code: 0): unserialize(): Error at offset 43244 of 43249 bytes (View: /var/www/html/resources/views/conversations/partials/thread.blade.php) (View: /var/www/html/resources/views/conversations/partials/thread.blade.php) at /var/www/html/vendor/ezyang/htmlpurifier/library/HTMLPurifier/DefinitionCache/Serializer.php:73, ErrorException(code: 0): unserialize(): Error at offset 43244 of 43249 bytes (View: /var/www/html/resources/views/conversations/partials/thread.blade.php) at /var/www/html/vendor/ezyang/htmlpurifier/library/HTMLPurifier/DefinitionCache/Serializer.php:73, ErrorException(code: 0): unserialize(): Error at offset 43244 of 43249 bytes at /var/www/html/vendor/ezyang/htmlpurifier/library/HTMLPurifier/DefinitionCache/Serializer.php:73)
[stacktrace]
#0 /var/www/html/vendor/laravel/framework/src/Illuminate/View/Engines/PhpEngine.php(45): Illuminate\View\Engines\CompilerEngine->handleViewException()
#1 /var/www/html/vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php(59): Illuminate\View\Engines\PhpEngine->evaluatePath()
#2 /var/www/html/overrides/laravel/framework/src/Illuminate/View/View.php(137): Illuminate\View\Engines\CompilerEngine->get()
#3 /var/www/html/overrides/laravel/framework/src/Illuminate/View/View.php(120): Illuminate\View\View->getContents()
#4 /var/www/html/overrides/laravel/framework/src/Illuminate/View/View.php(85): Illuminate\View\View->renderContents()
#5 /var/www/html/vendor/laravel/framework/src/Illuminate/Http/Response.php(42): Illuminate\View\View->render()
#6 /var/www/html/overrides/symfony/http-foundation/Response.php(206): Illuminate\Http\Response->setContent()
#7 /var/www/html/overrides/laravel/framework/src/Illuminate/Routing/Router.php(724): Symfony\Component\HttpFoundation\Response->__construct()
#8 /var/www/html/overrides/laravel/framework/src/Illuminate/Routing/Router.php(698): Illuminate\Routing\Router::toResponse()
#9 /var/www/html/overrides/laravel/framework/src/Illuminate/Routing/Router.php(658): Illuminate\Routing\Router->prepareResponse()
#10 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(30): Illuminate\Routing\Router->Illuminate\Routing\{closure}()
#11 /var/www/html/app/Http/Middleware/CustomHandle.php(27): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#12 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\CustomHandle->handle()
#13 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#14 /var/www/html/app/Http/Middleware/FrameGuard.php(14): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#15 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\FrameGuard->handle()
#16 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#17 /var/www/html/app/Http/Middleware/LogoutIfDeleted.php(28): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#18 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\LogoutIfDeleted->handle()
#19 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#20 /var/www/html/app/Http/Middleware/Localize.php(27): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#21 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\Localize->handle()
#22 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#23 /var/www/html/app/Http/Middleware/HttpsRedirect.php(46): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#24 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\HttpsRedirect->handle()
#25 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#26 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Middleware/SubstituteBindings.php(41): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#27 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Routing\Middleware\SubstituteBindings->handle()
#28 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#29 /var/www/html/overrides/laravel/framework/src/Illuminate/Auth/Middleware/Authenticate.php(45): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#30 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Auth\Middleware\Authenticate->handle()
#31 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#32 /var/www/html/overrides/laravel/framework/src/Illuminate/Foundation/Http/Middleware/VerifyCsrfToken.php(67): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#33 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Foundation\Http\Middleware\VerifyCsrfToken->handle()
#34 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#35 /var/www/html/vendor/laravel/framework/src/Illuminate/View/Middleware/ShareErrorsFromSession.php(49): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#36 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\View\Middleware\ShareErrorsFromSession->handle()
#37 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#38 /var/www/html/app/Http/Middleware/TokenAuth.php(32): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#39 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\TokenAuth->handle()
#40 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#41 /var/www/html/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(63): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#42 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Session\Middleware\StartSession->handle()
#43 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#44 /var/www/html/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/AddQueuedCookiesToResponse.php(37): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#45 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Cookie\Middleware\AddQueuedCookiesToResponse->handle()
#46 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#47 /var/www/html/overrides/laravel/framework/src/Illuminate/Cookie/Middleware/EncryptCookies.php(61): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#48 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Cookie\Middleware\EncryptCookies->handle()
#49 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#50 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(102): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#51 /var/www/html/overrides/laravel/framework/src/Illuminate/Routing/Router.php(660): Illuminate\Pipeline\Pipeline->then()
#52 /var/www/html/overrides/laravel/framework/src/Illuminate/Routing/Router.php(635): Illuminate\Routing\Router->runRouteWithinStack()
#53 /var/www/html/overrides/laravel/framework/src/Illuminate/Routing/Router.php(601): Illuminate\Routing\Router->runRoute()
#54 /var/www/html/overrides/laravel/framework/src/Illuminate/Routing/Router.php(590): Illuminate\Routing\Router->dispatchToRoute()
#55 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(176): Illuminate\Routing\Router->dispatch()
#56 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(30): Illuminate\Foundation\Http\Kernel->Illuminate\Foundation\Http\{closure}()
#57 /var/www/html/app/Http/Middleware/TerminateHandler.php(12): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#58 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\TerminateHandler->handle()
#59 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#60 /var/www/html/app/Http/Middleware/ResponseHeaders.php(11): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#61 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\ResponseHeaders->handle()
#62 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#63 /var/www/html/vendor/fideloper/proxy/src/TrustProxies.php(56): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#64 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Fideloper\Proxy\TrustProxies->handle()
#65 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#66 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(30): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#67 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Foundation\Http\Middleware\TransformsRequest->handle()
#68 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#69 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(30): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#70 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Foundation\Http\Middleware\TransformsRequest->handle()
#71 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#72 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/ValidatePostSize.php(27): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#73 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Foundation\Http\Middleware\ValidatePostSize->handle()
#74 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#75 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/CheckForMaintenanceMode.php(46): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#76 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Foundation\Http\Middleware\CheckForMaintenanceMode->handle()
#77 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#78 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(102): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#79 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(151): Illuminate\Pipeline\Pipeline->then()
#80 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(116): Illuminate\Foundation\Http\Kernel->sendRequestThroughRouter()
#81 /var/www/html/public/index.php(83): Illuminate\Foundation\Http\Kernel->handle()
#82 {main}
"}

Even with our admin account you can no longer find it because the error message appears.

Originally posted by @ggadmin1 in #3718 (comment)

[freescout-helpdesk]

Can you send the HTML or EML of the original email? support@freescout.net

[freescout-helpdesk]

Also make sure you don't have a permissions issue. It looks like HTMLpurifier can not write its cache files.

https://github.com/freescout-helpdesk/freescout/wiki/Installation-Guide#-permissions-issue

[ggadmin1]

we fixed the problem.

so we can close the issue. Thx a lot