Any hooks I can tap into or any way to perform actions after ticket creation?

[amityweb]

I use Asana for tasks and we use Zapier to create new tasks when a ticket is created in Helpscout.

That won’t be possible with Freescout.

As I’m a developer I can write my own script to create asana tasks but I need a way to call this when new tasks are created in freescout.

Is there anyway to do this at all without modifying the core?

Thanks

[freescout-helpdesk]

Hi. No worries, everything is possible :)

Let's see how to implement it in a better way. We can do the following:

1. Create a Zapier app for FreeScout, which you can use to create tasks in Asana.
2. Create a module for FreeScout which would allow to create new tasks in Asana when a ticket is created in FreeScout.

Which way do you like?

[amityweb]

Number 2 is better, I dont like these middle services that cost an extra cost because the other systems dont support things.

You know what would be great, is somehow having Freescout being able to run custom modules or plugins. So like in other popular systems you can install plugins. that way if others want to add extra features then plugins can be created by anyone, and its not relying on the system being modified.

[freescout-helpdesk]

You can use UserCreatedConversation and CustomerCreatedConversation events.

[freescout-helpdesk]

https://zapier.com/apps/asana/integrations/freescout/477018/create-asana-tasks-from-freescout-conversations