User interview #2 (Admin)

Kan, Phillip M pmkan@KPMG.com

• How comfortable are you with technology in general? (1-10, 10 is Expert)

  • 10 is Expert

• Which of these devices do you regularly use for your job:

  • Laptop?
    • How often do you use a laptop or desktop computer in your daily job?
      • Often, Sometimes, Seldom, Never?
        • Often, for most work tasks
    • What type of tasks do you primarily complete with this device?
      • Email
      • Webex presentations
      • Spreadsheets
      • Word documents
  • Tablet?
    • How often do you use a tablet in your daily job?
      • Often, Sometimes, Seldom, Never?
      • Never
    • What type of tasks do you primarily complete with this device?
      • Personal only
  • Smartphone?
    • How often do you use a smartphone in your daily job?
      • Often, Sometimes, Seldom, Never?
      • Often
    • What type of tasks do you primarily complete with this device?
      • Same tasks as the laptop, except:
        • Phone calls
        • Texting
    • Do you primarily use an Android or iPhone (iOS) device?
      • iPhone
    • Wearables
      • No

• Adding items

  • How often do you need to add items?
    • Policies determine amount can be spent
    • When other people buy something, other people want it
      • Battery powered monitors
    • Items are in the system that the firm provides
    • Managed by role in the firm

• What are you currently using to allow employees to order software and hardware?

  • What are the positive aspects of this process?

  • What are the pain points?

  • User interface is terrible

    • Interacting with it is hard

• Checking status

  • How often do you need to check to see of an employee has ordered an item?
    • Notifications
  • Why do you need to do this?
    • Need to approve a purchase
  • What action can you take to resolve this issue?
    • Only email, no ability to ask for revisions
      • Only binary answers

• Viewing Reports

  • What type of information would you like to see summarized?
    • Budget managed by other people, no budget considerations
      • I view purchases for employees, not by department or group
    • Other ways? - By project
  • How long do you need to be able to access past order information?
    • Over the course of a budget year
  • Do you need to export this data?
    • Yes, but if I could answer questions from the application, I would not need to