User Interview #1 (Auth)

Madallapalli, Krishna Sagar kmadallapalli@Kpmg.Com

• How comfortable are you with technology in general? (1-10, 10 is Expert)
  • 10, Expert
    • Lots of software of experience
    • Databases, spreadsheets, business software, etc.
      • 15 years of experience
• Which of these devices do you regularly use for your job:
  • Laptop or Desktop?
    • How often do you use a laptop or desktop computer in your daily job?
      • Often: Laptop mostly, no desktop computer
    • What type of tasks do you primarily complete with this device?
      • All work tasks mainly competed with this device
  • Tablet?
    • How often do you use a tablet in your daily job?
      • Never
        • Not for professional work
    • What type of tasks do you primarily complete with this device?
      • Do not use, only for personal use
  • Smart Phone?
    • How often do you use a smartphone in your daily job?
      • Seldom for work
      • Sometimes for work email
    • What type of tasks do you primarily complete with this device?
      • Shopping, email, alerts etc.
      • Personal browsing
      • May want to receive alerts
    • Do you primarily use an Android or iPhone (iOS) device?
      • Android
  • Wearables
    • Has not used yet

Questions for Admin Authorized Users

• Adding items
  • How often do you need to add items?
    • Every couple of months
• What are you currently using to allow employees to order software and hardware?
  • Currently using a system called Ariba
    • What are the positive aspects of this process?
      • Not any positive things to say
    • What are the pain points?
      • It is difficult for employees
        • User interface is not intuitive
        • Used to websites like as Amazon
        • Depiction of item is not clear
        • When item gets added to the cart, it is not clear what is in the cart
        • Checking status is difficult; tracking is not user-friendly
          • Only email no way to track inside of application
• Viewing Reports
  • What type of information would you like to see summarized?
    • For required reports.
    • Need to be able to see purchases by types
      • Devices, accessories, etc.
    • Budget reports, etc.
      • Need to see by employee mainly
      • By department?
        • No
      • Other ways?
        • No
  • How long do you need to be able to access past order information?
    • Over the course of the year
    • Do you need to export this data?
      • Yes, but would rather get the information in the system via reports
    • How else would you use this information?
      • Nothing as of yet, new to job