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Error message unhelpful when VoIP unsupported #7479

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bignose-debian opened this issue Oct 11, 2018 · 6 comments
Open

Error message unhelpful when VoIP unsupported #7479

bignose-debian opened this issue Oct 11, 2018 · 6 comments
Labels
A-VoIP Hacktoberfest Issues which are suitable for Hacktoberfest PRs: https://hacktoberfest.digitalocean.com/ Help Wanted Extra attention is needed O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect X-Needs-Design

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@bignose-debian
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The error message (added in merge request #26) is not helpful to the user trying to trouble-shoot the problem.

VoIP is unsupported

You cannot place VoIP calls in this browser.

This gives no information to lead the user to what might be the problem, or what can be done to remedy it.

Steps to reproduce

  • Disable WebRTC.
    • For example, in Firefox: Visit about:config and set media.peerconnection.enabled to false.
  • Visit a Matrix room.
  • Attempt to start a voice call.
    • The above error message appears.
    • No further information is given to help find out why “You cannot place VoIP calls in this browser”.

Expected:

  • Useful suggestions for what could be wrong (e.g. information about checking for WebRTC features, or any other things that might be blocking the VoIP feature).

Version information

  • Platform: Riot:

matrix-react-sdk version:
riot-web version: 0.16.6
olm version: 2.2.1

  • Browser: Firefox 52.9.0 (64-bit)
  • OS: GNU+Linux
@aaronraimist aaronraimist mentioned this issue Feb 11, 2019
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@bignose-debian
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This bug continues in Riot, when I upgrade to Firefox “68.2.0esr (64-bit)”.
I have explicitly set permissions “Use the camera” and “Use the microphone” for the ‘riot.im’ domain.

@LinuxOnTheDesktop
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LinuxOnTheDesktop commented Mar 31, 2020 •
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On my system the problem does indeed seem to owe to WebRTC; when I set the WebRTC back to default, the error message goes away. (Now I just have the problem that sometimes notifications appear behind other notifications. I would file a bug report for that, but I see that you over 4, 000 to deal with already!) EDIT: actually, no - rather, on Windows, I get the message 'you cannot place a call with yourself' and on the Linux computer with which I am trying to communicate, I continue to get the message about an unsupported browser. Also, my VPN complains if I enable WebRTC. So: I give up.

@MortezaBashsiz
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Hi
I faced to this bug when i install the Matrix,Riot,Jitsi in local (private) network with self signed SSL/TLS , But everything works fine when i install in public (Internet) Network with valid domain and certificates.
I had a lot of searching about this problem but there is no good solution to solve it

@jryans jryans removed the Z-UI/UX label Mar 9, 2021
@SimonBrandner SimonBrandner added O-Uncommon Most users are unlikely to come across this or unexpected workflow and removed P2 labels Dec 5, 2021
su-ex added a commit to SchildiChat/element-web that referenced this issue Jan 17, 2022
@su-ex
Merge tag 'v1.9.9' into sc
55537c9 
* Add permission dropdown for sending reactions ([\element-hq#7492](matrix-org/matrix-react-sdk#7492)). Fixes element-hq#20450.
* Ship maximised widgets and remove feature flag ([\element-hq#7509](matrix-org/matrix-react-sdk#7509)).
* Properly maintain aspect ratio of inline images ([\element-hq#7503](matrix-org/matrix-react-sdk#7503)).
* Add zoom buttons to the location view ([\element-hq#7482](matrix-org/matrix-react-sdk#7482)).
* Remove bubble from around location events ([\element-hq#7459](matrix-org/matrix-react-sdk#7459)). Fixes element-hq#20323.
* Disable "Publish this room" option in invite only rooms ([\element-hq#7441](matrix-org/matrix-react-sdk#7441)). Fixes element-hq#6596. Contributed by @aaronraimist.
* Give secret key field an `id` ([\element-hq#7489](matrix-org/matrix-react-sdk#7489)). Fixes element-hq#20390. Contributed by @SimonBrandner.
* Display a tooltip when you hover over a location ([\element-hq#7472](matrix-org/matrix-react-sdk#7472)).
* Open map in a dialog when it is clicked ([\element-hq#7465](matrix-org/matrix-react-sdk#7465)).
* a11y - wrap notification level radios in fieldsets ([\element-hq#7471](matrix-org/matrix-react-sdk#7471)).
* Wrap inputs in fieldsets in Space visibility settings ([\element-hq#7350](matrix-org/matrix-react-sdk#7350)).
* History based navigation with new right panel store ([\element-hq#7398](matrix-org/matrix-react-sdk#7398)). Fixes element-hq#19686 element-hq#19660 and element-hq#19634.
* Associate room alias warning with public option in settings ([\element-hq#7430](matrix-org/matrix-react-sdk#7430)).
* Disable quick reactions button when no permissions ([\element-hq#7412](matrix-org/matrix-react-sdk#7412)). Fixes element-hq#20270.
* Allow opening a map view in OpenStreetMap ([\element-hq#7428](matrix-org/matrix-react-sdk#7428)).
* Display the user's avatar when they shared their location ([\element-hq#7424](matrix-org/matrix-react-sdk#7424)).
* Remove the Forward and Share buttons for location messages only ([\element-hq#7423](matrix-org/matrix-react-sdk#7423)).
* Add configuration to disable relative date markers in timeline ([\element-hq#7405](matrix-org/matrix-react-sdk#7405)).
* Space preferences for whether or not you see DMs in a Space ([\element-hq#7250](matrix-org/matrix-react-sdk#7250)). Fixes element-hq#19529 and element-hq#19955.
* Have LocalEchoWrapper emit updates so the app can react faster ([\#7358](matrix-org/matrix-react-sdk#7358)). Fixes element-hq#19749.
* Use semantic heading on dialog component ([\element-hq#7383](matrix-org/matrix-react-sdk#7383)).
* Add `/jumptodate` slash command ([\element-hq#7372](matrix-org/matrix-react-sdk#7372)). Fixes element-hq#7677.
* Update room context menu copy ([\element-hq#7361](matrix-org/matrix-react-sdk#7361)). Fixes element-hq#20133.
* Use lazy rendering in the AddExistingToSpaceDialog ([\element-hq#7369](matrix-org/matrix-react-sdk#7369)). Fixes element-hq#18784.
* Tweak FacePile tooltip to include whether or not you are included ([\element-hq#7367](matrix-org/matrix-react-sdk#7367)). Fixes element-hq#17278.
* Ensure group audio-only calls don't switch on the webcam on join ([\element-hq#20234](element-hq#20234)). Fixes element-hq#20212.
* Fix wrongly wrapping code blocks, breaking line numbers ([\element-hq#7507](matrix-org/matrix-react-sdk#7507)). Fixes element-hq#20316.
* Set header buttons to no phase when right panel is closed ([\element-hq#7506](matrix-org/matrix-react-sdk#7506)).
* Fix active Jitsi calls (and other active widgets) not being visible on screen, by showing them in PiP if they are not visible in any other container ([\element-hq#7435](matrix-org/matrix-react-sdk#7435)). Fixes element-hq#15169 and element-hq#20275.
* Fix layout of message bubble preview in settings ([\element-hq#7497](matrix-org/matrix-react-sdk#7497)).
* Prevent mutations of js-sdk owned objects as it breaks accountData ([\element-hq#7504](matrix-org/matrix-react-sdk#7504)). Fixes matrix-org/element-web-rageshakes#7822.
* fallback properly with pluralized strings ([\element-hq#7495](matrix-org/matrix-react-sdk#7495)). Fixes element-hq#20455.
* Consider continuations when resolving whether a tile is last in section ([\element-hq#7461](matrix-org/matrix-react-sdk#7461)). Fixes element-hq#20368 and element-hq#20369.
* Fix read receipts and sent indicators for bubble layout ([\element-hq#7460](matrix-org/matrix-react-sdk#7460)). Fixes element-hq#18298 and element-hq#20345.
* null-guard dataset mxTheme to prevent html exports from exploding ([\element-hq#7493](matrix-org/matrix-react-sdk#7493)). Fixes element-hq#20453.
* Fix avatar container overlapping give feedback cta ([\element-hq#7491](matrix-org/matrix-react-sdk#7491)). Fixes matrix-org/element-web-rageshakes#7987.
* Fix jump to bottom button working when on a permalink ([\element-hq#7494](matrix-org/matrix-react-sdk#7494)). Fixes element-hq#19813.
* Remove the Description from the location picker ([\element-hq#7485](matrix-org/matrix-react-sdk#7485)).
* Fix look of the untrusted device dialog ([\#7487](matrix-org/matrix-react-sdk#7487)). Fixes element-hq#20447. Contributed by @SimonBrandner.
* Hide maximise button in the sticker picker  ([\element-hq#7488](matrix-org/matrix-react-sdk#7488)). Fixes element-hq#20443. Contributed by @SimonBrandner.
* Fix space ordering to match newer spec ([\element-hq#7481](matrix-org/matrix-react-sdk#7481)).
* Fix typing notification colors ([\element-hq#7490](matrix-org/matrix-react-sdk#7490)). Fixes element-hq#20144. Contributed by @SimonBrandner.
* fix fallback for pluralized strings ([\element-hq#7480](matrix-org/matrix-react-sdk#7480)). Fixes element-hq#20426.
* Fix right panel soft crashes chat rooms ([\element-hq#7479](matrix-org/matrix-react-sdk#7479)). Fixes element-hq#20433.
* update yarn.lock and i18n ([\element-hq#7476](matrix-org/matrix-react-sdk#7476)). Fixes element-hq#20426 and element-hq#20423.
* Don't send typing notification when restoring composer draft ([\element-hq#7477](matrix-org/matrix-react-sdk#7477)). Fixes element-hq#20424.
* Fix room joining spinner being incorrect if you change room mid-join ([\element-hq#7473](matrix-org/matrix-react-sdk#7473)).
* Only return the approved widget capabilities instead of accepting all requested capabilities ([\element-hq#7454](matrix-org/matrix-react-sdk#7454)). Contributed by @dhenneke.
* Fix quoting messages from the search view ([\element-hq#7466](matrix-org/matrix-react-sdk#7466)). Fixes element-hq#20353.
* Attribute fallback i18n strings with lang attribute ([\element-hq#7323](matrix-org/matrix-react-sdk#7323)).
* Fix spotlight cmd-k wrongly expanding left panel ([\element-hq#7463](matrix-org/matrix-react-sdk#7463)). Fixes element-hq#20399.
* Fix room_id check when adding user widgets ([\element-hq#7448](matrix-org/matrix-react-sdk#7448)). Fixes element-hq#19382. Contributed by @bink.
* Add new line in settings label ([\element-hq#7451](matrix-org/matrix-react-sdk#7451)). Fixes element-hq#20365.
* Fix handling incoming redactions in EventIndex ([\element-hq#7443](matrix-org/matrix-react-sdk#7443)). Fixes element-hq#19326.
* Fix room alias address isn't checked for validity before being shown as added ([\element-hq#7107](matrix-org/matrix-react-sdk#7107)). Fixes element-hq#19609. Contributed by @Palid.
* Call view accessibility fixes ([\element-hq#7439](matrix-org/matrix-react-sdk#7439)). Fixes element-hq#18516.
* Fix offscreen canvas breaking with split-brained firefox support ([\element-hq#7440](matrix-org/matrix-react-sdk#7440)).
* Removed red shield in forwarding preview. ([\element-hq#7447](matrix-org/matrix-react-sdk#7447)). Contributed by @ankur12-1610.
* Wrap status message ([\element-hq#7325](matrix-org/matrix-react-sdk#7325)). Fixes element-hq#20092. Contributed by @SimonBrandner.
* Move hideSender logic into state so it causes re-render ([\element-hq#7413](matrix-org/matrix-react-sdk#7413)). Fixes element-hq#18448.
* Fix dialpad positioning ([\element-hq#7446](matrix-org/matrix-react-sdk#7446)). Fixes element-hq#20175. Contributed by @SimonBrandner.
* Hide non-functional list options on Suggested sublist ([\element-hq#7410](matrix-org/matrix-react-sdk#7410)). Fixes element-hq#20252.
* Fix width overflow in mini composer overflow menu ([\element-hq#7411](matrix-org/matrix-react-sdk#7411)). Fixes element-hq#20263.
* Fix being wrongly sent to Home space when creating/joining/leaving rooms ([\element-hq#7418](matrix-org/matrix-react-sdk#7418)). Fixes matrix-org/element-web-rageshakes#7331 element-hq#20246 and element-hq#20240.
* Fix HTML Export where the data-mx-theme is `Light` not `light` ([\element-hq#7415](matrix-org/matrix-react-sdk#7415)).
* Don't disable username/password fields whilst doing wk-lookup ([\element-hq#7438](matrix-org/matrix-react-sdk#7438)). Fixes element-hq#20121.
* Prevent keyboard propagation out of context menus ([\element-hq#7437](matrix-org/matrix-react-sdk#7437)). Fixes element-hq#20317.
* Fix nulls leaking into geo urls ([\element-hq#7433](matrix-org/matrix-react-sdk#7433)).
* Fix zIndex of peristent apps in miniMode ([\element-hq#7429](matrix-org/matrix-react-sdk#7429)).
* Space panel should watch spaces for space name changes ([\element-hq#7432](matrix-org/matrix-react-sdk#7432)).
* Fix list formatting alternating on edit ([\element-hq#7422](matrix-org/matrix-react-sdk#7422)). Fixes element-hq#20073. Contributed by @renancleyson-dev.
* Don't show `Testing small changes` without UIFeature.Feedback ([\element-hq#7427](matrix-org/matrix-react-sdk#7427)). Fixes element-hq#20298.
* Fix invisible toggle space panel button ([\element-hq#7426](matrix-org/matrix-react-sdk#7426)). Fixes element-hq#20279.
* Fix legacy breadcrumbs wrongly showing up ([\element-hq#7425](matrix-org/matrix-react-sdk#7425)).
* Space Panel use SettingsStore instead of SpaceStore as source of truth ([\element-hq#7404](matrix-org/matrix-react-sdk#7404)). Fixes element-hq#20250.
* Fix inline code block nowrap issue ([\element-hq#7406](matrix-org/matrix-react-sdk#7406)).
* Fix notification badge for All Rooms space ([\element-hq#7401](matrix-org/matrix-react-sdk#7401)). Fixes element-hq#20229.
* Show error if could not load space hierarchy ([\element-hq#7399](matrix-org/matrix-react-sdk#7399)). Fixes element-hq#20221.
* Increase gap between ELS and the subsequent event to prevent overlap ([\element-hq#7391](matrix-org/matrix-react-sdk#7391)). Fixes element-hq#18319.
* Fix list of members in space preview ([\element-hq#7356](matrix-org/matrix-react-sdk#7356)). Fixes element-hq#19781.
* Fix sizing of e2e shield in bubble layout ([\element-hq#7394](matrix-org/matrix-react-sdk#7394)). Fixes element-hq#19090.
* Fix bubble radius wrong when followed by a state event from same user ([\element-hq#7393](matrix-org/matrix-react-sdk#7393)). Fixes element-hq#18982.
* Fix alignment between ELS and Events in bubble layout ([\element-hq#7392](matrix-org/matrix-react-sdk#7392)). Fixes element-hq#19652 and element-hq#19057.
* Don't include the accuracy parameter in location events if accuracy could not be determined. ([\element-hq#7375](matrix-org/matrix-react-sdk#7375)).
* Make compact layout only apply to Modern layout ([\element-hq#7382](matrix-org/matrix-react-sdk#7382)). Fixes element-hq#18412.
* Pin qrcode to fix e2e verification bug ([\element-hq#7378](matrix-org/matrix-react-sdk#7378)). Fixes element-hq#20188.
* Add internationalisation to progress strings in room export dialog ([\element-hq#7385](matrix-org/matrix-react-sdk#7385)). Fixes element-hq#20208.
* Prevent escape to cancel edit from also scrolling to bottom ([\element-hq#7380](matrix-org/matrix-react-sdk#7380)). Fixes element-hq#20182.
* Fix narrow mode composer buttons for polls labs ([\element-hq#7386](matrix-org/matrix-react-sdk#7386)). Fixes element-hq#20067.
* Fix useUserStatusMessage exploding on unknown user ([\element-hq#7365](matrix-org/matrix-react-sdk#7365)).
* Fix room join spinner in room list header ([\element-hq#7364](matrix-org/matrix-react-sdk#7364)). Fixes element-hq#20139.
* Fix room search sometimes not opening spotlight ([\element-hq#7363](matrix-org/matrix-react-sdk#7363)). Fixes matrix-org/element-web-rageshakes#7288.
@kittykat kittykat added S-Major Severely degrades major functionality or product features, with no satisfactory workaround X-Needs-Design labels Jan 31, 2022
@kittykat
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First step to solving this issue is to propose a better error message and get it approved by the Design Team - leaving as Help Wanted because be are happy to take proposals from the community.

@bignose-debian
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First step to solving this issue is to propose a better error message

Agreed. The message will need to be written by people who have that information: those who know what are the plausible causes of the error, and what can be done by the user.

happy to take proposals from the community.

That's my proposal: People in the development team need to provide the detailed information for the message.

@Johennes Johennes added the Hacktoberfest Issues which are suitable for Hacktoberfest PRs: https://hacktoberfest.digitalocean.com/ label Oct 24, 2023
@florianduros
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florianduros commented Feb 16, 2024 •
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Before requesting a design for this, we need to list the possible errors than make the VoIP failed. To be able to display a proper error message for each of them.

Check with design when it's ready.

@richvdh richvdh mentioned this issue Feb 28, 2024
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A-VoIP Hacktoberfest Issues which are suitable for Hacktoberfest PRs: https://hacktoberfest.digitalocean.com/ Help Wanted Extra attention is needed O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect X-Needs-Design
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@kittykat @jryans @Johennes @lampholder @florianduros @bignose-debian @MortezaBashsiz @SimonBrandner @LinuxOnTheDesktop