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Adding a second widget of the same type replaces existing widget, causing data loss #7369

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colans opened this issue Sep 20, 2018 · 4 comments
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A-Scalar P1 S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect X-Cannot-Reproduce

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@colans
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colans commented Sep 20, 2018

Description

Adding a second Etherpad widget doesn't actually add a second Etherpad widget. Instead, it replaces the existing one. Any data in the original is effectively lost, as there's no way to find the old URL for the pad. (We can't count on users have a separate tab open with the URL.)

A rule in UX is never throw your users' work away. It's fundamental. I'm sure this was simply an oversight, but in any case it's a serious problem.

Steps to reproduce

  1. Add an Etherpad widget.
  2. Add some data to it.
  3. Add a second Etherpad widget.
  4. Notice that your original pad is gone, replaced by a new one.

Version information

App

Desktop, riot-web version: 0.16.4

OS

MacOS

Proposed ideas for fixing

Either:

  1. Actually open a second Etherpad widget (leaving the original untouched),
  2. disallow a second one from being created, or
  3. warn that creating a second one will replace the original, and cause data to be lost.
@lampholder
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Hi @colans - I haven't been able to reproduce this failure mode - unless you give the etherpad a name, the etherpad id is just the room id, so when I load two etherpads I just get two views on the same etherpad (which is not wildly intuitive, but at least is non-destructive).

Are you using the standard integration manager? Are you sure you're not seeing the same etherpad instance in both widget windows? What happens if you do give one or both of the etherpads a name?

Thanks for your help!

@lampholder lampholder added T-Defect P1 S-Major Severely degrades major functionality or product features, with no satisfactory workaround A-Scalar labels Sep 21, 2018
@colans
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colans commented Sep 21, 2018

@lampholder I was actually posting this on behalf of someone else. I just tried it myself, and I couldn't reproduce it either. When I chose the same name, I got two widgets pointing to the same pad. When I used a different name, I got a new pad. In each case, no pad was lost.

@mkeara: Would you kindly jump in here? I can't seem to reproduce your experience, and they're looking for more info. Thanks!

@lampholder
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Tagging this 'cannot-reproduce' for now - please let me know if you do find a way to reproduce the issue. Thanks!

@jaywink
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jaywink commented Aug 26, 2019

Closing, has not been reproducible for almost a year.

@jaywink jaywink closed this as completed Aug 26, 2019
su-ex added a commit to SchildiChat/element-web that referenced this issue Jan 17, 2022
* Add permission dropdown for sending reactions ([\element-hq#7492](matrix-org/matrix-react-sdk#7492)). Fixes element-hq#20450.
* Ship maximised widgets and remove feature flag ([\element-hq#7509](matrix-org/matrix-react-sdk#7509)).
* Properly maintain aspect ratio of inline images ([\element-hq#7503](matrix-org/matrix-react-sdk#7503)).
* Add zoom buttons to the location view ([\element-hq#7482](matrix-org/matrix-react-sdk#7482)).
* Remove bubble from around location events ([\element-hq#7459](matrix-org/matrix-react-sdk#7459)). Fixes element-hq#20323.
* Disable "Publish this room" option in invite only rooms ([\element-hq#7441](matrix-org/matrix-react-sdk#7441)). Fixes element-hq#6596. Contributed by @aaronraimist.
* Give secret key field an `id` ([\element-hq#7489](matrix-org/matrix-react-sdk#7489)). Fixes element-hq#20390. Contributed by @SimonBrandner.
* Display a tooltip when you hover over a location ([\element-hq#7472](matrix-org/matrix-react-sdk#7472)).
* Open map in a dialog when it is clicked ([\element-hq#7465](matrix-org/matrix-react-sdk#7465)).
* a11y - wrap notification level radios in fieldsets ([\element-hq#7471](matrix-org/matrix-react-sdk#7471)).
* Wrap inputs in fieldsets in Space visibility settings ([\element-hq#7350](matrix-org/matrix-react-sdk#7350)).
* History based navigation with new right panel store ([\element-hq#7398](matrix-org/matrix-react-sdk#7398)). Fixes element-hq#19686 element-hq#19660 and element-hq#19634.
* Associate room alias warning with public option in settings ([\element-hq#7430](matrix-org/matrix-react-sdk#7430)).
* Disable quick reactions button when no permissions ([\element-hq#7412](matrix-org/matrix-react-sdk#7412)). Fixes element-hq#20270.
* Allow opening a map view in OpenStreetMap ([\element-hq#7428](matrix-org/matrix-react-sdk#7428)).
* Display the user's avatar when they shared their location ([\element-hq#7424](matrix-org/matrix-react-sdk#7424)).
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* Add configuration to disable relative date markers in timeline ([\element-hq#7405](matrix-org/matrix-react-sdk#7405)).
* Space preferences for whether or not you see DMs in a Space ([\element-hq#7250](matrix-org/matrix-react-sdk#7250)). Fixes element-hq#19529 and element-hq#19955.
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* Use semantic heading on dialog component ([\element-hq#7383](matrix-org/matrix-react-sdk#7383)).
* Add `/jumptodate` slash command ([\element-hq#7372](matrix-org/matrix-react-sdk#7372)). Fixes element-hq#7677.
* Update room context menu copy ([\element-hq#7361](matrix-org/matrix-react-sdk#7361)). Fixes element-hq#20133.
* Use lazy rendering in the AddExistingToSpaceDialog ([\element-hq#7369](matrix-org/matrix-react-sdk#7369)). Fixes element-hq#18784.
* Tweak FacePile tooltip to include whether or not you are included ([\element-hq#7367](matrix-org/matrix-react-sdk#7367)). Fixes element-hq#17278.
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* Fix typing notification colors ([\element-hq#7490](matrix-org/matrix-react-sdk#7490)). Fixes element-hq#20144. Contributed by @SimonBrandner.
* fix fallback for pluralized strings ([\element-hq#7480](matrix-org/matrix-react-sdk#7480)). Fixes element-hq#20426.
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* Don't send typing notification when restoring composer draft ([\element-hq#7477](matrix-org/matrix-react-sdk#7477)). Fixes element-hq#20424.
* Fix room joining spinner being incorrect if you change room mid-join ([\element-hq#7473](matrix-org/matrix-react-sdk#7473)).
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* Fix offscreen canvas breaking with split-brained firefox support ([\element-hq#7440](matrix-org/matrix-react-sdk#7440)).
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* Wrap status message ([\element-hq#7325](matrix-org/matrix-react-sdk#7325)). Fixes element-hq#20092. Contributed by @SimonBrandner.
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* Fix legacy breadcrumbs wrongly showing up ([\element-hq#7425](matrix-org/matrix-react-sdk#7425)).
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* Fix inline code block nowrap issue ([\element-hq#7406](matrix-org/matrix-react-sdk#7406)).
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* Fix room join spinner in room list header ([\element-hq#7364](matrix-org/matrix-react-sdk#7364)). Fixes element-hq#20139.
* Fix room search sometimes not opening spotlight ([\element-hq#7363](matrix-org/matrix-react-sdk#7363)). Fixes matrix-org/element-web-rageshakes#7288.
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Labels
A-Scalar P1 S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect X-Cannot-Reproduce
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