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[Security Solution] Agent Tab Stuck on Loading for 8.0.0-SNAPSHOT Build #86864

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ghost opened this issue Dec 23, 2020 · 8 comments
Closed

[Security Solution] Agent Tab Stuck on Loading for 8.0.0-SNAPSHOT Build #86864

ghost opened this issue Dec 23, 2020 · 8 comments
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bug Fixes for quality problems that affect the customer experience impact:critical This issue should be addressed immediately due to a critical level of impact on the product. Team:Fleet Team label for Observability Data Collection Fleet team Team: SecuritySolution Security Solutions Team working on SIEM, Endpoint, Timeline, Resolver, etc. v7.11.0 v8.0.0

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@ghost
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ghost commented Dec 23, 2020

Describe the bug
AGent Tab Stuck on Loading for 8.0.0-SNAPSHOT Build

Build Details:

Platform:Staging
Version:8.0.0-SNAPSHOT
Commit:8527b6cbe3c7c9fec6090536e96e05399bec29c5
Build:39166

Browser Details
All

Preconditions

  1. Elastic Cloud environment should be available having "8.0.0-SNAPSHOT" ES version running.

Steps to Reproduce

  1. Navigate to Fleet / Agent page.
  2. Observed that Agent Tab Stuck on Loading for 8.0.0-SNAPSHOT Build.

Note: Issue is also occurring on ON-PREM 8.0.0

Test data
N/A

Impacted Test case(s)
N/A

Actual Result
Agent Tab Stuck on Loading for 8.0.0-SNAPSHOT Cloud Build

Expected Result
Agent Tab should Load for 8.0.0-SNAPSHOT Cloud Build

What's Working

  • All other Tab under Fleets are loading properly

What's not Working

  • issue also occurring for ON-PREM configuration

Screenshots

  • Cloud
    image

image

  • On-Prem
    image

Logs
N/A

@ghost ghost added bug Fixes for quality problems that affect the customer experience Team: SecuritySolution Security Solutions Team working on SIEM, Endpoint, Timeline, Resolver, etc. labels Dec 23, 2020
@manishgupta-qasource
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Reviewed & Assigned to @EricDavisX

@manishgupta-qasource manishgupta-qasource added the Team:Fleet Team label for Observability Data Collection Fleet team label Dec 23, 2020
@elasticmachine
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Pinging @elastic/ingest-management (Team:Ingest Management)

@manishgupta-qasource manishgupta-qasource added impact:critical This issue should be addressed immediately due to a critical level of impact on the product. v8.0.0 labels Dec 23, 2020
@ghost ghost changed the title [Security Solution] Agent Tab Stuck on Loading for 8.0.0-SNAPSHOT Cloud Build [Security Solution] Agent Tab Stuck on Loading for 8.0.0-SNAPSHOT Build Dec 23, 2020
@EricDavisX
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I was seeing this problem as follows on the 8.0 based Ingest / Endpoint demo & test env:
it is having a problem where the GET to https://kibana.endpoint.elastic.dev/api/fleet/agents/setup
is throwing a 500. Have the API calls called due to the Fleet Server check-ins or any other reason we can think of?

@EricDavisX
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@nchaulet @ph

@nchaulet
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nchaulet commented Jan 4, 2021

@EricDavisX do you have the kibana server logs here?

@nchaulet
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nchaulet commented Jan 4, 2021

Looks like it's related to the depreciation of the invalidate api key API field id in favor of ids
Looks like the invalidate API is used to check if API keys are setup https://github.com/elastic/kibana/blob/master/x-pack/plugins/security/server/authentication/api_keys/api_keys.ts/#L146 and we call this during fleet setup.

Also invalidating an API key from Fleet is not working for the same reason.

This will be fixed by #87053 or #87173

We should probably handle the error on our side instead of having a forever loading (I am working on a PR for that)

@ghost
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ghost commented Jan 5, 2021

Hi @EricDavisX & @nchaulet

We have re-tested this issue on latest commit of 8.0.0-SNAPSHOT build and found that now this issue has been fixed. Agent Tab is successfully loading on UI.

Additionally Agents as well as Endpoint is also successfully installing on this build.

Build Details:

Platform: Staging
Version: 8.0.0
Commit : 52f6c7cf5c1eb4d8d68c726af6ac91583cabe453
Build : 39299

Snapshots:

image
image

Hence we are closing this issue .

thanks !!

@ghost ghost closed this as completed Jan 5, 2021
@EricDavisX
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this is seen as resolved, tested on 7.11 BC2

This issue was closed.
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Labels
bug Fixes for quality problems that affect the customer experience impact:critical This issue should be addressed immediately due to a critical level of impact on the product. Team:Fleet Team label for Observability Data Collection Fleet team Team: SecuritySolution Security Solutions Team working on SIEM, Endpoint, Timeline, Resolver, etc. v7.11.0 v8.0.0
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