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Private Encoder
Daniel Neto edited this page Aug 22, 2020
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First, make sure you have the encoder installed
Usually, it is installed on https://yoursite.com/Encoder
Go to the Site Configurations on the left menu -> Advanced Configurations Tab -> Encoder URL
Make sure you add your private encoder URL here (even if you are using the Encoder Network)
Go to the plugins -> CustomizeAdvanced
and make sure you uncheck the **useEncoderNetworkRecomendation **(if you do not have a private Encoder Network)
FYI, Encoder and Encoder Network are two different things and is a very common error check the **useEncoderNetworkRecomendation **and start to use the public encoder while you have your own private encoder