[FIX] Omnichannel Routing System not assigning chats to Bot agents #20662
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rafaelblink
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sampaiodiego
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* rocketchat/master: Bump version to 3.11.1 [FIX] Livechat bridge permission checkers (RocketChat#20653) Fix room not being assigned to bot agent first. (RocketChat#20662) [FIX] Attachment download from title fixed (RocketChat#20585) [FIX] Gif images aspect ratio on preview (RocketChat#20654) [FIX] Update NPS banner when changing score (RocketChat#20611)
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Proposed changes (including videos or screenshots)
The
Omnichannel Routing Systemis no longer assigning chats tobotagents when thebotagent is the default agent of the inquiry.Issue(s)
Steps to test or reproduce
Assign new conversations to bot agentsettingAuto Selectionas Omnichannel routing methodFurther comments