RT-Extension-EmailHeader

Table of Contents

1. About
2. License
3. Support
4. Requirements
5. Installation
6. Configuration

About

Sets e.g. the Return-Path MIME header and adjusts the envelope's Sender-Address so that bounces do not let RT create new tickets but to update the originating ticket with a comment or reply.

License

This project is licensed under the terms of the GNU General Public License Version 2.

This software is Copyright (c) 2018 by NETWAYS GmbH support@netways.de.

Support

For bugs and feature requests please head over to our issue tracker. You may also send us an email to support@netways.de for general questions or to get technical support.

Requirements

• RT 4.4.2

Installation

Extract this extension to a temporary location.

Git clone:

cd /usr/local/src
git clone https://github.com/NETWAYS/rt-extension-emailheader

Tarball download:

cd /usr/local/src
wget https://github.com/NETWAYS/rt-extension-emailheader/archive/master.zip
unzip master.zip

Navigate into the source directory and install the extension. (May need root permissions.)

perl Makefile.PL
make
make install

Edit your /opt/rt4/etc/RT_SiteConfig.pm

Add this line:

Plugin('RT::Extension::EmailHeader');

Clear your mason cache:

rm -rf /opt/rt4/var/mason_data/obj

Restart your webserver.

Configuration

You can change email headers and substitute them with ticket and/or transaction attributes:

Set($EmailHeader_AdditionalHeaders, {
    'Return-Path' => 'rt+__Ticket(id)__@my.rt.domain'
});

Set($EmailHeader_OverwriteSendmailArgs, '-f rt+__Ticket(id)__@my.rt.domain');

You can use the following markers:

__Ticket__ (Ticket->Id);
__Transaction__ (Transaction->Id);

__Ticket(<attribute>)__
__Transaction(<attribute>)__