README

NAME
    RT-Extension-EmailHeader

DESCRIPTION
    Sets e.g. the Return-Path MIME header and adjusts the envelope's
    Sender-Address so that bounces do not let RT create new tickets but to
    update the originating ticket with a comment or reply.

RT VERSION
    Works with RT 4.4.2

INSTALLATION
    perl Makefile.PL
    make
    make install
        May need root permissions

    Edit your /opt/rt4/etc/RT_SiteConfig.pm
        Add this line:

            Plugin('RT::Extension::EmailHeader');

    Clear your mason cache
            rm -rf /opt/rt4/var/mason_data/obj

    Restart your webserver

CONFIGURATION
    You can change email headers and substitute them with ticket and/or
    transaction attributes:

        Set($EmailHeader_AdditionalHeaders, {
            'Return-Path' => 'rt+__Ticket(id)__@my.rt.domain'
        });

        Set($EmailHeader_OverwriteSendmailArgs, '-f rt+__Ticket(id)__@my.rt.domain');

    You can use the following markers:

        __Ticket__ (Ticket->Id);
        __Transaction__ (Transaction->Id);

        __Ticket(<attribute>)__
        __Transaction(<attribute>)__

AUTHOR
    NETWAYS GmbH <lt>support@netways.de<gt>

BUGS
    All bugs should be reported on GitHub
    <https://github.com/NETWAYS/rt-extension-emailheader>.

LICENSE AND COPYRIGHT
    This software is Copyright (c) 2018 by NETWAYS GmbH

    This is free software, licensed under:

    The GNU General Public License, Version 2, June 1991