[windows] Can't use LogViewer - 500 error, possible encoding issue

[byg0n3]

Sad to come back here today again, but it seems that my problems doesn't end after #189.
Theme manager and UAS looks fine for now, but can't use LogViewer.
OS: Windows 10 x64
System-Wide language: Russian
Codepage: 1251
Locale: 1251

2016-07-14 17:11:27,227 (600) :  DEBUG (logkit:13) - Fatal error happened in Logs show: 'utf8' codec can't decode byte 0xce in position 94: invalid continuation byte

Code reference:
Contents.Code.logs.logs#show:123

Worth to mention, that it works fine on my virtualbox with Linux Mint 18 and utf-8 by default.

wt_log_logviewer_error.zip

[ukdtom]

You are not the only one sorry here ;-)

Could I get a zip of the Plex Media Server.log please

[byg0n3]

Sure.
pms_log.zip

[byg0n3]

Guess, that lines like this can be the reason.

Jul 14, 2016 17:32:18.524 [3808] DEBUG - NetworkInterface: ignoring adapter 'Подключение по локальной сети* 2' 

Can't imagine, that I'm the only one, who facing such encoding problems with plex.
But found almost nothing usefull on the official forum. Feels bad :|

[ukdtom]

^^ Think so as well regarding the line.
And when trying your file on my box, it claims the file can't be found....
Puzzled here, so might take a while

[ukdtom]

logs.py file

Do an import like:
import codecs, locale

Then find line:

            with codecs.open(file, encoding=locale.getpreferredencoding(), errors='ignore') as content_file:
#           with io.open(file, 'rb') as content_file:

Then please report back

[byg0n3]

Still 500, but now with another reason
Fatal error happened in Logs show: builtins_open() takes at most 2 arguments (3 given)

[ukdtom]

Care to try the early alpha of the next version instead?
https://github.com/dagalufh/WebTools.bundle/archive/tommy-work.zip
And FindMedia is not yet working on the Windows platform, but should work on Linux

[byg0n3]

Sure, why not.
Anyway I'm too nervous today for writing own code :D

[ukdtom]

LOL

[ukdtom]

And do report back regarding the logviewer

[byg0n3]

On alpha also same 500 as in previous comment

2016-07-14 19:13:15,194 (20b4) :  CRITICAL (core:574) - Fatal error happened in Logs show: builtins_open() takes at most 2 arguments (3 given) (most recent call last):
  File "C:\Users\dein0s\AppData\Local\Plex Media Server\Plug-ins\WebTools.bundle\Contents\Code\logs.py", line 139, in show
    with codecs.open(file, encoding=locale.getpreferredencoding(), errors='ignore') as content_file:
  File "C:\Program Files (x86)\Plex\Plex Media Server\python27.zip\codecs.py", line 881, in open
    file = __builtin__.open(filename, mode, buffering)
TypeError: builtins_open() takes at most 2 arguments (3 given)

alpha_pms_wt_logs.zip

[byg0n3]

God damn, why they just can't provide full version of current 2.7.x python? Will take another ~50 mb uncompressed, but will solve so much problems.

I remember that day, when I tried to get type of some variable. I was like O_O, wtf?
And few minutes later, when I just gave up, it was looking like

if isinstance(a, dict):
    print 'HOORAY'

[ukdtom]

Try this in the log.py file:

#           with codecs.open(file, encoding=locale.getpreferredencoding(), errors='ignore') as content_file:
            with io.open(file, 'r+', errors='ignore') as content_file:

And believe it or not, but codec.open behaves differently in Plex on Windows compared to Linux..:SIGH....

[ukdtom]

And has to stop for a while......Dinner time ;-)

[byg0n3]

Take your time, I'm not in a hurry :)
And, for sure, I belive you. Happened to me also few times.

I'm getting permission restriction even when running PMS as admin with :

with io.open(file, 'r+', errors='ignore') as content_file:

Log:

2016-07-14 19:46:33,762 (1c68) :  CRITICAL (core:574) - Fatal error happened in Logs show: [Errno 13] Permission denied: u'C:\\Users\\dein0s\\AppData\\Local\\Plex Media Server\\Logs\\Plex Media Server.log' (most recent call last):
  File "C:\Users\dein0s\AppData\Local\Plex Media Server\Plug-ins\WebTools.bundle\Contents\Code\logs.py", line 138, in show
    with io.open(file, 'r+', errors='ignore') as content_file:
IOError: [Errno 13] Permission denied: u'C:\\Users\\dein0s\\AppData\\Local\\Plex Media Server\\Logs\\Plex Media Server.log'

[ukdtom]

I made an error here....SIGH.....

In the line with io.open, change 'r+' into 'r'

Then please report back

[byg0n3]

Yep, you are right. Figured it ouy few mins ago.
Also, take a look Contents.Code.logs.logs#download:134. As I see, it needs same changes here.

[ukdtom]

Indeed, and fixed with 39c1d17

[ukdtom]

And now wondering......Got any sidecar subs, in russian, that perhaps also breaks, when viewing in the subtitle module?

[byg0n3]

On a first glance - nope.
But, to be honest, not yet tried to go in deeps of it, because mostly using plex for watching tv shows on-line (from russian portal) and twitch.tv (their native app for android tv sux a lot).
Aimed mostly for LV in WT under windows, because I'm too lazy to load vb everytime for debugging if I'm not in dev mode :D

But, for sure, will take a look at subs and findmedia in a free time.