IT Support Variables and Customization

Centralized IT Support info so that those who are fine with most of the text can insert their info without modifying lower portions of code.

Setup-Your-Mac-via-Dialog.bash

@@ -102,6 +102,13 @@ departmentList=$( echo "${departmentListRaw}" | tr ',' '\n' | sort -f | uniq | s
 #brandingIconLight="/path/to/icon/file"
 #brandingIconDark="/path/to/icon/file"
 
+# IT Support Variables - Use these if the default text is fine but you want your org's info inserted instead
+supportTeamName="Help Desk"
+supportTeamPhone="+1 (801) 555-1212"
+supportTeamEmail="support@domain.org"
+supportTeamErrorKB=", and mention [KB86753099](https://servicenow.company.com/support?id=kb_article_view&sysparm_article=KB86753099#Failures)"
+supportTeamHelpKB="\n- **Knowledge Base Article:** KB0057050"
+
 # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #
 # Operating System, Computer Model Name, etc.
 # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #
@@ -479,7 +486,7 @@ jamfBinary="/usr/local/bin/jamf"
 # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # #
 
 welcomeTitle="Happy $( date +'%A' ), ${loggedInUserFirstname}!  \nWelcome to your new ${modelName}"
-welcomeMessage="Please enter your ${modelName}‘s **Asset Tag**, select your preferred **Configuration** then click **Continue** to start applying settings to your new Mac.  \n\nOnce completed, the **Wait** button will be enabled and you‘ll be able to review the results before restarting your ${modelName}.  \n\nIf you need assistance, please contact the Help Desk: +1 (801) 555-1212.  \n\n---  \n\n#### Configurations  \n- **Required:** Minimum organization apps  \n- **Recommended:** Required apps and Microsoft Office  \n- **Complete:** Recommended apps, Adobe Acrobat Reader and Google Chrome"
+welcomeMessage="Please enter your ${modelName}‘s **Asset Tag**, select your preferred **Configuration** then click **Continue** to start applying settings to your new Mac.  \n\nOnce completed, the **Wait** button will be enabled and you‘ll be able to review the results before restarting your ${modelName}.  \n\nIf you need assistance, please contact the ${supportTeamName}: ${supportTeamPhone}.  \n\n---  \n\n#### Configurations  \n- **Required:** Minimum organization apps  \n- **Recommended:** Required apps and Microsoft Office  \n- **Complete:** Recommended apps, Adobe Acrobat Reader and Google Chrome"
 if [[ -n "$brandingBanner" ]]; then
     welcomeBannerImage="${brandingBanner}"
     welcomeBannerText=""
@@ -632,7 +639,7 @@ else
     bannerImage="https://img.freepik.com/free-photo/yellow-watercolor-paper_95678-446.jpg"
     bannerText="Setting up ${loggedInUserFirstname}‘s ${modelName}"
 fi
-helpmessage="If you need assistance, please contact the Global Service Department:  \n- **Telephone:** +1 (801) 555-1212  \n- **Email:** support@domain.org  \n- **Knowledge Base Article:** KB0057050  \n\n**Computer Information:**  \n- **Operating System:**  ${macOSproductVersion} (${macOSbuildVersion})  \n- **Serial Number:** ${serialNumber}  \n- **Dialog:** ${dialogVersion}  \n- **Started:** ${timestamp}"
+helpmessage="If you need assistance, please contact the Global Service Department:  \n- **Telephone:** ${supportTeamPhone}  \n- **Email:** ${supportTeamEmail}  ${supportTeamHelpKB}  \n\n**Computer Information:**  \n- **Operating System:**  ${macOSproductVersion} (${macOSbuildVersion})  \n- **Serial Number:** ${serialNumber}  \n- **Dialog:** ${dialogVersion}  \n- **Started:** ${timestamp}"
 infobox="Analyzing input …" # Customize at "Update Setup Your Mac's infobox"
 
 # Check if the custom bannerImage is available, and if not, use a alternative image
@@ -1485,7 +1492,7 @@ function finalise(){
             updateScriptLog "Jamf Pro Policy Name Failures:"
             updateScriptLog "${jamfProPolicyNameFailures}"
 
-            dialogUpdateFailure "message: A failure has been detected, ${loggedInUserFirstname}.  \n\nPlease complete the following steps:\n1. Reboot and login to your ${modelName}  \n2. Login to Self Service  \n3. Re-run any failed policy listed below  \n\nThe following failed:  \n${jamfProPolicyNameFailures}  \n\n\n\nIf you need assistance, please contact the Help Desk,  \n+1 (801) 555-1212, and mention [KB86753099](https://servicenow.company.com/support?id=kb_article_view&sysparm_article=KB86753099#Failures). "
+            dialogUpdateFailure "message: A failure has been detected, ${loggedInUserFirstname}.  \n\nPlease complete the following steps:\n1. Reboot and login to your ${modelName}  \n2. Login to Self Service  \n3. Re-run any failed policy listed below  \n\nThe following failed:  \n${jamfProPolicyNameFailures}  \n\n\n\nIf you need assistance, please contact the ${supportTeamName},  \n${supportTeamPhone}${supportTeamErrorKB}. "
             dialogUpdateFailure "icon: SF=xmark.circle.fill,weight=bold,colour1=#BB1717,colour2=#F31F1F"
             dialogUpdateFailure "button1text: ${button1textCompletionActionOption}"
 
@@ -2760,7 +2767,7 @@ if [[ "${symConfiguration}" != *"Catch-all"* ]]; then
 
         updateScriptLog "Update 'helpmessage' with Configuration: ${infoboxConfiguration} …"
 
-        helpmessage="If you need assistance, please contact the Global Service Department:  \n- **Telephone:** +1 (801) 555-1212  \n- **Email:** support@domain.org  \n- **Knowledge Base Article:** KB0057050  \n\n**Configuration:** \n- ${infoboxConfiguration}  \n\n**Computer Information:**  \n- **Operating System:**  ${macOSproductVersion} (${macOSbuildVersion})  \n- **Serial Number:** ${serialNumber}  \n- **Dialog:** ${dialogVersion}  \n- **Started:** ${timestamp}"
+        helpmessage="If you need assistance, please contact the Global Service Department:  \n- **Telephone:** ${supportTeamPhone}  \n- **Email:** ${supportTeamEmail}  \n- **Knowledge Base Article:** KB0057050  \n\n**Configuration:** \n- ${infoboxConfiguration}  \n\n**Computer Information:**  \n- **Operating System:**  ${macOSproductVersion} (${macOSbuildVersion})  \n- **Serial Number:** ${serialNumber}  \n- **Dialog:** ${dialogVersion}  \n- **Started:** ${timestamp}"
 
     fi