Add Support section to README.md (ubccr#202)

* Add support section to main readme
* Add link to XDMoD support page

* Request additional details for support requests

README.md

@@ -21,6 +21,17 @@ For more information, including information about additional Open XDMoD
 capabilities provided as optional modules, please visit
 [the Open XDMoD website](http://open.xdmod.org).
 
+## Support
+
+Support is available by emailing ccr-xdmod-help@buffalo.edu. Please include the following in your support request. Failure to include this information may delay support. See the [Open XDMoD Support](http://open.xdmod.org/support.html) page for additional information.
+
+- Open XDMoD version number
+- Operating system and version where Open XDMoD is installed
+- The output of `xdmod-check-config`
+- PHP and MySQL version (e.g, the output from `php --version`, `mysql --version`, and the SQL command `SHOW VARIABLES LIKE "%version%";`)
+- A description of the problem you are experiencing
+- Detailed steps to reproduce the problem
+
 ## Modules for Open XDMoD
 
 In addition to the analysis functionality provided by the main Open XDMoD

docs/support.md

@@ -2,14 +2,14 @@
 title: Support
 ---
 
-Email `ccr-xdmod-help` at `buffalo.edu` for support.
-
-Please include the following in your email:
+Email `ccr-xdmod-help` at `buffalo.edu` for support.  Please include the following in your support request. Failure to include this information may delay support.
 
 - Open XDMoD version number
 - Operating system and version where Open XDMoD is installed
-- Description of the problem you are experiencing
-- Steps to reproduce the problem
+- The output of `xdmod-check-config`
+- PHP and MySQL version (e.g, the output from `php --version`, `mysql --version`, and the SQL command `SHOW VARIABLES LIKE "%version%";`)
+- A description of the problem you are experiencing
+- Detailed steps to reproduce the problem
 
 Mailing List
 ------------