NPOstart login failed

[lagosazules]

Selecting NPOstart live TV, any channel gives a error message Retrospect Login Failed: 'Could not log on the selected channel'

Selecting 'OK' will opening the channel anyway

Expected Behavior

Actual Behavior

Possible Fix

To Reproduce

Steps to reproduce the behavior:

1. Open Retrospect
2. Select National, NPOstart, Live TV, Any channel
3. Select 'OK' to open the channel anyway

Debuglog

The debug retrospect.log can be found here:

Your Environment

Used Operating system:

• X Firestick
• iOS
• Linux
• OSX
• Raspberry-Pi
• Windows
• Windows UWP

Used versions:

• Kodi version: 21.0 20240406
• Retrospect version: 5.7.18

[basrieter]

I need a debug retrospect.log.

[lagosazules]

kodi.log.zip
](url)

[lagosazules]

Sorry here the debug log
1kodi-debug.log.zip

[basrieter]

This is a kodi.log. Please provide a debug retrospect.log by changing the logging inside Retrospect to debug, then reproduce the issue, and use the built-in functionality to upload the logfile. Post the link (check the link works) here. Not the logfile.

[lagosazules]

Ok, thanks

https://paste.kodi.tv./gufibixoma

One more time

https://paste.kodi.tv/qofewipuwi

[basrieter]

Did you configure a NPO account within Retrospect?

[lagosazules]

No, I never needed that, it worked fine for years without,
I did it now and the problem is gone
Thanks and sorry for the trouble

[basrieter]

NP. I am still in doubt how to handle this. For users abroad it is required, for users in NL not always. I will leave this issue open as a reminder to think on a solution. But good to hear it is working now.

[lagosazules]

I'm outside of NL but to see the Live channels sinds a couple of months I use a dedicated VPN to a private server and IP in the house of family in NL, before I used a normal VPN service but I had never this problem till I noticed it some weeks ago

[duck7000]

well i created a npo account, configured it in retrospect and still get the error could not log in?

It used to work to just ignore this error but since yesterday (21-10-2024) none of the npo channnels will play

[basrieter]

I need a debug log for that. Double check you are not mixing up the Retrospect pin and NPO password.

So enable debug logging in Retrospect, reproduce the issue and provide a Retrospect.log here as attachment.

ALSO: I released a fix for NPO yesterday. Make sure you have 5.7.20 installed

[FRvanderVeen]

I also do have the issue that NPO says that log-in is required, but nonetheless it is working. I'm located in NL.
Here is my log: https://paste.kodi.tv/aqubigameq

[basrieter]

I know, so please create a login in, and configure it in Retrospect to resolve the issue.

[spacie2136]

Same issue here.

Maybe a good solution to change the XbmcWrapper.show_dialog function for a Toast style. That way it will not require any user input but the user will still recieve a warning.

    if data_parser.LogOnRequired:
        Logger.info("One or more dataparsers require logging in.")
        self.loggedOn = self.log_on()
        if not self.loggedOn:
            Logger.warning("Could not log on for: %s", self)
            title = LanguageHelper.get_localized_string(LanguageHelper.LoginErrorTitle)
            text = LanguageHelper.get_localized_string(LanguageHelper.LoginErrorText)
            XbmcWrapper.show_dialog(title, text)

[joopdo]

@spacie2136 Thanks for that, changing as follows removed the message for me.

        if data_parser.LogOnRequired:
            Logger.info("One or more dataparsers require logging in.")
            self.loggedOn = self.log_on()
            if not self.loggedOn:
                Logger.warning("Could not log on for: %s", self)
                #title = LanguageHelper.get_localized_string(LanguageHelper.LoginErrorTitle)
                #text = LanguageHelper.get_localized_string(LanguageHelper.LoginErrorText)
                #XbmcWrapper.show_dialog(title, text)

        Logger.debug("Processing Updater from %s", data_parser)
        return data_parser.Updater(item)

[basrieter]

I could change that.

[basrieter]

@spacie2136 Thanks for that, changing as follows removed the message for me.

        if data_parser.LogOnRequired:
            Logger.info("One or more dataparsers require logging in.")
            self.loggedOn = self.log_on()
            if not self.loggedOn:
                Logger.warning("Could not log on for: %s", self)
                #title = LanguageHelper.get_localized_string(LanguageHelper.LoginErrorTitle)
                #text = LanguageHelper.get_localized_string(LanguageHelper.LoginErrorText)
                #XbmcWrapper.show_dialog(title, text)

        Logger.debug("Processing Updater from %s", data_parser)
        return data_parser.Updater(item)

Please don't do this, as it will impact all channels and will cause issues. I will change the pop-up into a notification.

BUT: Just create an NPO login and configure it. NPO requires accounts for some streams and always require accounts when watching from abroad.

[basrieter]

Please try this: https://github.com/retrospect-addon/plugin.video.retrospect/archive/refs/heads/1842-npostart-login-failed.zip

Or just create an NPO account.

[Johpin1]

Thanks for the fix: the notification is better than a dialog box. However,
commenting out title, text and XbmcWrapper.show_dialog did not introduce any
issues to me.

According to https://npo.nl/start/aanmelden it seems not required to
register for watching tv livestreams or watching episodes later on.
I don't need the additional features like profiles or personal
recommendations based on my history of watching.

PS In het bestand channels/channel.nos/nos2010/chn_nos2010.json is
https://www.npostart.nl/npo-id-gebruiksvoorwaarden te vinden, maar deze
internetpagina blijkt niet meer te bestaan.

[basrieter]

Thanks for the fix: the notification is better than a dialog box. However, commenting out title, text and XbmcWrapper.show_dialog did not introduce any issues to me.

According to https://npo.nl/start/aanmelden it seems not required to register for watching tv livestreams or watching episodes later on. I don't need the additional features like profiles or personal recommendations based on my history of watching.

PS In het bestand channels/channel.nos/nos2010/chn_nos2010.json is https://www.npostart.nl/npo-id-gebruiksvoorwaarden te vinden, maar deze internetpagina blijkt niet meer te bestaan.

I will double check. But I do remember there was a thing.

[basrieter]

Please check: https://github.com/retrospect-addon/plugin.video.retrospect/archive/refs/heads/1842-npostart-login-failed.zip

I now only use a login if you configured one.

EDIT: In deze zip zit nog niet #1874

[Johpin1]

It works like a charm!

[basrieter]

Will push an official release soon.

[duck7000]

I now only use a login if you configured one.

This is the best approach i guess.
If you add account credentials this issue is traded in for a pin request (for every channel) which i don't use or want to use.

Thanks!

[basrieter]

I now only use a login if you configured one.

This is the best approach i guess. If you add account credentials this issue is traded in for a pin request (for every channel) which i don't use or want to use.

Thanks!

Great! The PIN you only need once every couple of months. It is just to keep your log-in secure.

[duck7000]

I meant the retrospect pin vault

[basrieter]

I meant the retrospect pin vault

I know: but you only need it to get a session token for NPO, and then not for a long time.

[duck7000]

mm that is not my experience, pin is asked after every boot of libreelec for every channel and channel change
That is why i didn't like your solution to create a account in the first place to get rid of the not logged in warning.

So your solution to only use a configured login is for me the best approach, no account, no pin vault and no warning, great!

[basrieter]

mm that is not my experience, pin is asked after every boot of libreelec for every channel and channel change That is why i didn't like your solution to create a account in the first place to get rid of the not logged in warning.

So your solution to only use a configured login is for me the best approach, no account, no pin vault and no warning, great!

That should not be, unless you manually delete stuff in the profile folder. But hey, if you are happy now.