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I created a form that the user selects the Entity and Group must follow the Ticket and together created a rule like the image below. The category is associated with the ticket template and the Technical Group is the form.
So that in this way this set, the rule is not enforced at all. Now if I put the Technical Group in the Ticket template along with the dai category yes runs the rule.
The text was updated successfully, but these errors were encountered:
Hi,
I created a form that the user selects the Entity and Group must follow the Ticket and together created a rule like the image below. The category is associated with the ticket template and the Technical Group is the form.
So that in this way this set, the rule is not enforced at all. Now if I put the Technical Group in the Ticket template along with the dai category yes runs the rule.
The text was updated successfully, but these errors were encountered: