v1.7.13

Improvements

• Fix handling of some Redmond-specific character set encoding names (osTicket/osTicket#1698)
• Fix regression preventing auto-responses for staff new tickets (osTicket/osTicket#1712)
• Fix missing icon for "add new filter", thanks @Chefkeks (osTicket/osTicket#1735)

Performance and Security

• Fix generation of random data on Windows® platforms (osTicket/osTicket#1672)
• Fix possible DoS and brute force on login pages (osTicket/osTicket#1727)

v1.7.12

Improvements

• Remove ?: operator usage as it is not supported until PHP 5.3 (#896)
• Consider auto response checkbox and department setting for new ticket by staff (osTicket/osTicket#1509)
• Properly handle alert and auto response flags from API (osTicket/osTicket#1435), thanks @stevepacker
• Do not reopen tickets for automated responses (osTicket/osTicket#1529)
• Fix release of ticket lock when navigating away from ticket view (osTicket/osTicket#1552)
• Forbid disabling the only active administrator (osTicket/osTicket#1569)
• Searching for tickets searches to midnight of the end date (osTicket/osTicket#1572), thanks @grintor
• Fix rejection of tickets by filter, even if a previous matching filter would stop on match (osTicket/osTicket#1644)
• Skip team assignment alert on new ticket if assigned to an agent (a6d81c3)

v1.7.11

Enhancements

• Add new ost-config.php setting, MAIL_EOL which permanently defeats the newline corruption on outgoing email via the PHP mail() function (osTicket/osTicket#1248)

Improvements

• Fix sorting by ticket number if using sequential numbers
• Fix corruption of email mailbox if improperly encoded as ISO-8859-1 without RFC 2047 charset hint (osTicket/osTicket#1332)
• Dashboard statistics should use 'period' as the date limiter (osTicket/osTicket#1345)

Performance and Security

• Fix XSS vulnerability in email template management (osTicket/osTicket#1162)

v1.7.10

Improvements

• Fix missing %{recipient} variable used in canned reply (filters) (osTicket/osTicket#1047)
• Fix %{ticket.close_date} variable in email message templates (osTicket/osTicket#1090)
• Fix premature session expiration (osTicket/osTicket#1111)
• Avoid system alert notices bouncing and creating tickets (osTicket/osTicket#1115)

v1.7.9

Improvements

• Properly handle email address personal names with commas (osTicket/osTicket#940)
• Correctly handle email headers with leading tabs (RFC 2047) (osTicket/osTicket#953)
• Handle shameful X-AMAZON-MAIL-RELAY-TYPE invented by Amazon
• Fix mail header newline corruption with the Suhosin extension (osTicket/osTicket#442)

v1.7.8

Enancements

• Quick print drop down on ticket print button
• Administrator is no longer notified on rejected tickets

Bugs

• Always notify department manager, even if ticket is automatically assigned
• Team and department members be notified on assignment and transfer
• Some inline images might not be detected as attachments (osTicket/osTicket#708)
• Ticket Assignment Alert can now be disabled (globally) (osTicket/osTicket#839)
• Ticket Assignment Alerts can now be disabled for teams (osTicket/osTicket#894)
• Assigned Agents (and Team) would not be notified of new note if ticket were closed (osTicket/osTicket#903)
• Fix web.config for newly patched IIS servers
• banlist: Trim new entries and updates via web form (osTicket/osTicket#837)

v1.7.7

Enhancements

• Departments can have a manager if there are no members (osTicket/osTicket#618)
• Clicking off of popup tips will close them (osTicket/osTicket#645)

Bugs

• Fix stripping of leading zeros from phone numbers (osTicket/osTicket#622)
• Display FAQ modify time rather than category modify time (osTicket/osTicket#647)
• Usernames can have Unicode characters (osTicket/osTicket#650)
• New SLA's default to have alerts enabled (osTicket/osTicket#654)
• Fix crash viewing ticket in the client portal if no departments are public (osTicket/osTicket#658)
• Allow manual update of SLA to a transient SLA (osTicket/osTicket#663)
• Fix upgrade crash from some osTicket 1.6 installations (osTicket/osTicket#687)
• Fix attachments from new ticket by staff to be associated with the response (osTicket/osTicket#688)

Performance and Security

• Staff can only see closed tickets if they have access via group or primary department (osTicket/osTicket#623, osTicket/osTicket#655)

v1.7.6

Bugs

• Retry queries on MySQL error 1213 (osTicket/osTicket#493)
• Client login email is not case-sensitive (1b24bcf)
• Fix fetching from more than 10 mail accounts (osTicket/osTicket#468)
• Fix whitespace mangling of Unicode text with non-breaking-spaces (osTicket/osTicket#502)
• Fix delivery issue of emails delivered to group mailboxes (osTicket/osTicket#510)
• Fix dashboard report timeframe (osTicket/osTicket#520)
• Consider the delivered-to header in finding the system email (osTicket/osTicket#535)
• Fix email address list parsing on bad MIME headers (osTicket/osTicket#560)
• Fix login issue when upgrading from osTicket 1.6 (osTicket/osTicket#571)
• Fix attachment corruption on some documents like PDFs (osTicket/osTicket#576)

Performance and Security

• Reuse SMTP connections where possible (osTicket/osTicket#462)
• Enforce max file size for attachments sent via API (osTicket/osTicket#568)

v1.7.5

Bugs

• Correctly upgrade the ban list from osTicket 1.6 (#869)
• Correctly detect ticket number in the subject line without brackets (#873, #877)
• Fixup redirects for modern versions of IIS (#874)
• Fix case-sensitive login matching on email addresses (#876)
• Fix missing argument to TicketLock::lookup (#878)
• Fix MYSQL constants no longer available in PHP 5.5 (5e8e233)
• Fix incorrect queue count for limited users (b692e5e)

v1.7.4

Enhancements

• Allow local unix socket specification (#864)

Bugs

• Fix negative logic issue in ticket ticket filters (#839)
• Handle emails with poorly encoded headers (#826, #839)
• Properly handle HTML chars in web posts (#851)
• Properly handle emails body with inline Content-Disposition parameters (#853)
• Fix bug handling custom SQL streams (#854)

Performance and Security

• Ticket counters are significantly faster (#862)