ocm-support-cli

ocm-support-cli is a tool that extends the ocm-cli by adding commands that are useful for engineers that deal support requests.

Prerequisites:

• Have ocm command installed and have run ocm login command.
• Have advanced permissions provided by roles suhc as UHCSupport,SDBSignalMonitor, ...

Install

Option 1: Download binary

Download the latest binary file from the release page.

For Linux, download ocm-support-linux-amd64, rename it to ocm-support and put it to $PATH. For example:

$ sudo cp ocm-support-linux-amd64 /usr/bin/ocm-support
$ sudo chmod 0755 /usr/bin/ocm-support

For MacOS, download ocm-support-darwin-amd64, rename it to ocm-support and put it to $PATH. For example:

$ sudo cp ocm-support-darwin-amd64 /usr/local/bin/ocm-support
$ sudo chmod 0755 /usr/local/bin/ocm-support

Option 2: Build from source

First clone the repository somewhere in your $PATH. A common place would be within your $GOPATH.

Example:

mkdir $GOPATH/src/github.com/openshift-online
cd $GOPATH/src/github.com/openshift-online
git clone git@github.com:openshift-online/ocm-support-cli.git

Next, cd into the ocm-support-cli folder and run make install. This command will build the ocm-support binary and place it in $GOPATH. As the binary has prefix ocm-, it becomes a plugin of ocm, and can be invoked by ocm support.

Validating the Installation

You can use the following command to confirm that the tool was installed correctly:

ocm support version

Usage

To see all available commands, run ocm support -h.

Get

The get command gets the given resource.

Getting an account

Use the accounts subcommand to get one or more accounts, passing as argument one of the following:

• accountID
• username
• email
• organizationID
• organizationExternalID
• organizationEBSAccountID

Pass the search criteria as an optional second argument.

The following flags are available for get accounts:

--first                      If true, returns only the first accounts that matched the search instead of all of them (default behaviour).
--fetch-registry-credentials If true, includes the account registry credentials.
--fetch-roles                If true, includes the account roles.
--fetch-labels               If true, includes the account labels.
--fetch-capabilities         If true, includes the account capabilities.
--fetch-export-control       If true, includes export control information.
-h, --help                   help for get

Examples

• Get the first account by email ocm support get accounts user@redhat.com --first
• Get the account and include its roles in the results ocm support get accounts [accountID] --fetch-roles
• Get the account and include its registry credentials ocm support get accounts [username] --fetch-registry-credentials
• Get the account and include export control information ocm support get accounts [username] --fetch-export-control
• Get all accounts for an organizationExternalID and include its labels in the results ocm support get accounts [organizationExternalID] --fetch-labels
• Get all accounts for an organizationEBSAccountID and include its capabilities in the results ocm support get accounts [organizationEBSAccountID] --fetch-capabilities
• Get all accounts from an organization ocm support get accounts [organizationID]

Getting an organization

Use the organizations subcommand to get one or more organizations, passing as argument one of the following:

• organizationID
• organizationExternalID
• organizationEBSAccountID

Pass the search criteria as an optional second argument.

The following flags are available for get organizations:

--first                If true, returns only the first accounts that matched the search instead of all of them (default behaviour).
--fetch-quota          If true, includes the organization quota.
--fetch-subscriptions  If true, includes the organization subscriptions.
--fetch-labels         If true, includes the organization labels.
--fetch-capabilities   If true, includes the organization capabilities.
--fetch-skus           If true, returns all the resource quota objects for the organization.
-h, --help             help for get

Examples

• Get the first organization by its externalID: ocm support get organizations [organizationExternalID] --first
• Get the organization and include its subscriptions: ocm support get organizations [organizationID] --fetch-subscriptions
• Get all organizations for an organizationExternalID and include its labels ocm support get organizations [organizationExternalID] --fetch-labels
• Get all organizations for an organizationEBSAccountID and include its capabilities ocm support get organizations [organizationEBSAccountID] --fetch-capabilities
• Get the first organization and include its quota: ocm support get organizations [organizationID] --first --fetch-quota
• Get all organizations for an organizationExternalID and include its SKUs: ocm support get organizations [organizationExternalID] --fetch-skus

Getting a subscription

Use the subscriptions subcommand to get one or more subscriptions, passing as argument one of the following:

• subscriptionID
• clusterID
• externalClusterID
• organizationID

Pass the search criteria as an optional second argument.

The following flags are available for get subscriptions:

--first                     If true, returns only the first subscription that matches the search instead of all of them (default behaviour).
--fetch-labels               If true, includes the organization labels.
--fetch-capabilities         If true, includes the organization capabilities.
--fetch-reserved-resources    If true, returns a list of reserved resources for the subscriptions.
--fetch-roles                If true, returns the subscription roles.
-h, --help                  help for get

Examples

• Get subscription by its ID: ocm support get subscriptions [subscriptionID]
• Get all subscriptions by ClusterID and include its labels ocm support get subscriptions [clusterID] --fetch-labels
• Get all subscriptions by ClusterID and include its capabilities ocm support get subscriptions [clusterID] --fetch-capabilities
• Get first subscription by its externalClusterID: ocm support get subscriptions [externalClusterID] --first
• Get all subscriptions by OrganizationID and include subscriptions that have Status as 'Reserverd' ocm support get subscriptions [organizationID] "Status='Reserved'"
• Get subscription by its ID and include its reserved resources: ocm support get subscriptions [subscriptionID] --fetch-reserved-resources
• Get first subscription by its cluster ID and include its roles: ocm support get subscriptions [clusterID] --first --fetch-roles

Getting registry credentials

Use the registrycredentials subcommand to to get registry credentials, passing accountID.

Examples

• Show registry credentials for a specific account ocm support get registrycredentials [accountID]

Create

The create command creates the given resource.

Creating labels

Creating account labels

Use the accountlabel subcommand to assign a label to an account, passing a key and a value.

The following flags are available for create accountlabel:

--external                   If true, sets the internal flag for labels as false.
-h, --help                   help for create

Creating organization labels

Use the organizationlabel subcommand to assign a label to an organization, passing a key and a value.

The following flags are available for create organizationlabel:

--external                   If true, sets the internal flag for labels as false.
-h, --help                   help for create

Creating subscription labels

Use the subscriptionlabel subcommand to assign a label to a subscription, passing a key and a value.

The following flags are available for create subscriptionlabel:

--external                   If true, sets the internal flag for labels as false.
-h, --help                   help for create

Examples

• Create a label to an account ocm support create accountlabel [accountID] [key] [value]
• Create a label to an organization ocm support create organizationlabel [orgID] [key] [value]
• Create a label to a subscription (with internal flag as false) ocm support create subscriptionlabel [subscriptionID] [key] [value] --external

Creating capabilities

Creating account capabilities

Use the accountcapability subcommand to assign a capability to an account, passing a valid capability key.

Creating organization capabilities

Use the organizationcapability subcommand to assign a capability to an organization, passing a valid capability key.

Creating subscription capabilities

Use the subscriptioncapability subcommand to assign a capability to a subscription, passing a valid capability key.

Examples

• Create a capability to an account ocm support create accountcapability [accountID] [capabilityKey]
• Create a capability to an organization ocm support create organizationcapability [orgID] [capabilityKey]
• Create a capability to a subscription ocm support create subscriptioncapability [subscriptionID] [capabilityKey]

Creating registry credentials

Use the registrycredentials subcommand to create registry credentials for current account.

Examples

• Create registryCredentials ocm support create registrycredentials

Creating role bindings

Creating application role bindings

Use the applicationrolebinding subcommand to assign a role binding to an account at application level, passing a valid role id.

Creating organization role bindings

Use the organizationrolebinding subcommand to assign a role binding to an account at organization level, passing a valid role id.

Creating subscription role bindings

Use the subscriptionrolebinding subcommand to assign a role binding to an account at subscription level, passing a valid role id.

Examples

• Create a role binding to an application ocm support create applicationrolebinding [accountID] [roleID]
• Create a role binding to an organization ocm support create organizationrolebinding [accountID] [orgID] [roleID]
• Create a role binding to a subscription ocm support create subscriptionrolebinding [accountID] [subscriptionID] [roleID]

Delete

The delete command deletes the given resource.

Deleting labels

Deleting account labels

Use the accountlabel subcommand to delete a label from an account, passing the label key.

Deleting organization labels

Use the organizationlabel subcommand to delete a label from an organization, passing the label key.

Deleting subscription labels

Use the subscriptionlabel subcommand to delete a label from a subscription, passing the label key.

Examples

• Delete a label from an account ocm support delete accountlabel [accountID] [key]
• Delete a label from an organization ocm support delete organizationlabel [orgID] [key]
• Delete a label from a subscription ocm support delete subscriptionlabel [subscriptionID] [key]

Deleting capabilities

Deleting account capabilities

Use the accountcapability subcommand to delete a capability from an account, passing the valid capability key.

Deleting organization capabilities

Use the organizationcapability subcommand to delete a capability from an organization, passing the valid capability key.

Deleting subscription capabilities

Use the subscriptioncapability subcommand to delete a capability from a subscription, passing a valid capability key.

Examples

• Delete a capability from an account ocm support delete accountcapability [accountID] [capabilityKey]
• Delete a capability from an organization ocm support delete organizationcapability [orgID] [capabilityKey]
• Delete a capability from a subscription ocm support delete subscriptioncapability [subscriptionID] [capabilityKey]

Deleting type independent capabilities

Use the capabilities subcommand to provide filter value to search matching capabilities and delete them. By default the dry run flag will be enabled. Set dry-run flag to false to actually remove the resource.

The following flags are available for delete capability:

--dry-run                    If false, it will execute the delete command call in instead of a dry run.
--max-records                Maximum number of affected records. Defaults to 100. Only effective when dry-run is set to false.
-h, --help                   help for create

Examples

• Delete all capabilities where key is 'capability.account.create_moa_clusters' (with no dry run) ocm support delete capabilities "key = 'capability.account.create_moa_clusters'" --dry-run=false --max-records=1000

Deleting type independent capability

Use the capability subcommand to delete a capability by passing the ID. By default the dry run flag will be enabled. Set dry-run flag to false to actually remove the resource.

The following flags are available for delete capability:

--dry-run                    If false, it will execute the delete command call in instead of a dry run.
-h, --help                   help for create

Examples

• Delete a capability by its ID ocm support delete capability [capabilityID]

Deleting registry credentials

Use the registrycredentials subcommand to to delete a specific registry credential, or all registry credentials, for the passed accountID.

The following flags are available for registrycredentials delete:

--all                        If true, deletes all registry credentials for the given account ID.
-h, --help                   help for delete

Examples

• Delete a specific registry credential for a specific account ocm support delete registrycredentials [accountID] [registryCredentialID]
• Delete all registry credentials for a specific account ocm support delete registrycredentials [accountID] --all

Deleting role bindings

Deleting application role bindings

Use the applicationrolebinding subcommand to remove a role binding from an account at application level, passing a valid role id.

Deleting organization role bindings

Use the organizationrolebinding subcommand to remove a role binding from an account at organization level, passing a valid role id.

Deleting subscription role bindings

Use the subscriptionrolebinding subcommand to remove a role binding from an account at subscription level, passing a valid role id.

Examples

• For the given account, delete a role binding created at application level using the roleID ocm support delete applicationrolebinding [accountID] [roleID]
• For the given account, delete a role binding created at organization level using the roleID ocm support delete organizationrolebinding [accountID] [orgID] [roleID]
• For the given account, delete a role binding created at subscription level using the roleID ocm support delete subscriptionrolebinding [accountID] [subscriptionID] [roleID]

Deleting an account

Use the account subcommand to delete a specific account for the passed accountID.

The following flags are available for delete account:

--dry-run                       If false, deletes the account for the given account ID, defaults to true.
--delete-associated-resources   If true, deletes the associated resources i.e. labels, notification contacts, account group assignments, pull secret rotations, registry credentials and role bindings along with the account.
-h, --help                      help for delete

Examples

• Delete a specific account ocm support delete account [accountID]
• Delete an account along with its associated resources ocm support delete account [accountID] --delete-associated-resources=true

Patch

The patch command patches the given resource.

Patching accounts

Use the accounts subcommand and provide filter value to search matching accounts and patch them. Pass the JSON body for the patch request in terminal using echo '{<PATCH_BODY>}' | before the actual command. By default the dry run flag will be enabled. Pass dry-run=false flag to actually patch the resource.

The following flags are available for patch accounts:

--dry-run                    If false, it will execute the patch command call in instead of a dry run.
--max-records                Maximum number of affected records. Defaults to 100. Only effective when dry-run is set to false.
-h, --help                   help for patch

Examples

• Patch accounts and change the last name to 'Doe' for accounts with username ending with 'doe' (no dry run) echo '{ "last_name": "Doe" }' | ocm support patch accs "username like '%doe'" --dry-run=false

Patching account

Use the account subcommand to patch an account by passing the ID. Pass the JSON body for the patch request in terminal using echo '{<PATCH_BODY>}' | before the actual command. By default the dry run flag will be enabled. Pass dry-run=false flag to actually patch the resource.

The following flags are available for patch account:

--dry-run                    If false, it will execute the patch command call in instead of a dry run.
-h, --help                   help for patch

Examples

• Patch an account by its ID and change the first name to 'John' (dry run) echo '{ "first_name": "John" }' | ocm support patch account [accID]

Patching organizations

Use the organizations subcommand and provide filter value to search matching organizations and patch them. Pass the JSON body for the patch request in terminal using echo '{<PATCH_BODY>}' | before the actual command. By default, the dry run flag will be enabled. Pass dry-run=false flag to actually patch the resource.

The following flags are available for patch organizations:

--dry-run                    If false, it will execute the patch command call in instead of a dry run.
--max-records                Maximum number of affected records. Defaults to 100. Only effective when dry-run is set to false.
-h, --help                   help for patch

Examples

• Patch all organizations with names starting with "Red Hat" and change the name to "Red Hat Inc." (no dry run and set maxRecords more than the actual number of affected records) echo '{ "name": "Red Hat Inc." }' | ocm support patch orgs "name like 'Red Hat%' --dry-run=false --max-records=1000

Patching organization

Use the organization subcommand to patch an organization by passing the ID. Pass the JSON body for the patch request in terminal using echo '{<PATCH_BODY>}' | before the actual command. By default, the dry run flag will be enabled. Pass dry-run=false flag to actually patch the resource.

The following flags are available for patch organizations:

--dry-run                    If false, it will execute the patch command call in instead of a dry run.
-h, --help                   help for patch

Examples

• Patch an organization by its ID and change the externalID (dry run) echo '{ "external_id": "12541229" }' | ocm support patch organization [orgID]

Patching subscriptions

Use the subscriptions subcommand and provide filter value to search matching subscriptions and patch them. Pass the JSON body for the patch request in terminal using echo '{<PATCH_BODY>}' | before the actual command. By default the dry run flag will be enabled. Pass dry-run=false flag to actually patch the resource.

The following flags are available for patch subscriptions:

--dry-run                    If false, it will execute the patch command call in instead of a dry run.
--max-records                Maximum number of affected records. Defaults to 100. Only effective when dry-run is set to false.
-h, --help                   help for patch

Examples

• Patch subscriptions and change the support level to Self-Support for subscriptions with 'Reserved' status (no dry run) echo '{ "support_level": "Self-Support" }' | ocm support patch subs "status='Reserved'" --dry-run=false
• Patch all subscriptions of an organization and change the status to Archived (no dry run and set maxRecords more than the actual number of affected records) echo '{ "status": "Archived" }' | ocm support patch subs "organization_id='[orgID]' --dry-run=false --max-records=1000

Patching subscription

Use the subscription subcommand to patch a subscription by passing the ID. Pass the JSON body for the patch request in terminal using echo '{<PATCH_BODY>}' | before the actual command. By default the dry run flag will be enabled. Pass dry-run=false flag to actually patch the resource.

The following flags are available for patch subscription:

--dry-run                    If false, it will execute the patch command call in instead of a dry run.
-h, --help                   help for patch

Examples

• Patch a subscription by its ID and change the status to 'Reserved' (dry run) echo '{ "status": "Reserved" }' | ocm support patch subscriptions [subID]