DESCRIPTION
Comcast is an American global telecommunication company. The firm has been providing terrible customer service. They continue to fall short despite repeated promises to improve. Only last month (October 2016) the authority fined them a $2.3 million, after receiving over 1000 consumer complaints. The existing database will serve as a repository of public customer complaints filed against Comcast. It will help to pin down what is wrong with Comcast's customer service.
Data Dictionary
Ticket #: Ticket number assigned to each complaint Customer Complaint: Description of complaint Date: Date of complaint Time: Time of complaint Received Via: Mode of communication of the complaint City: Customer city State: Customer state Zipcode: Customer zip Status: Status of complaint Filing on behalf of someone