Telecom customer churn analysis & prediction

Introduction:

Churn rate is the percentage of subscribers to a service that discontinue their subscription to that service in a given time period.

Customers are moving to other competitor companies due to below reasons.

• Poor service.
• Availability of features and content.
• Lower cost substitutes from competitors/ better offer from competitor.
• Negative customer service experiences
• Some unkown reasons

Problem Statement

Using the method of Boosting, classify whether or not the customer will churn

Algorithms used:

1.Logistic regression
2.Random forest
3.AdaBoost
4.XGBoost