Autoupload causes Nextcloud app to freeze and not respond after crashing is fixed #7378
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tobiasKaminsky
added
the
needs info
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Do you see where and when it hangs? Can you give us a screenshot? |
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I think it hangs when it attempts to autoupload. I don't need to be in the app, I can be in another app and I get the ANR dialogue. Otherwise I simply go to uploads menu and it freezes there if it's autouploading, if it isn't autouploading, then it might work normally. When it says "App terminated" under the uploads, if I press "Failed/pending restart", it freezes, the Android interface freezes as well for 20~ seconds and then it displays ANR. Nothing out of ordinary to screenshot; all looks normal, but when it starts to autoupload it's as if it gets overloaded and everything freezes while it processes. |
That is an important point, thanks! |
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How many failed items do you have? |
Oh?
37862 |
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Failed/pending only reloads stored items from database and displays them. You could trigger this also manually, when uploading 30k images. |
That's what I thought, but then again I don't know much about programming so... |
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I had a similar issue when I enabled auto-upload on a folder with a few thousand pictures on a Pixel 3a. The app kept freezing and crashing, and after every restart it would start again from the beginning without looking for already synchronized files. I disabled power saving for the app as indicated in the manual, but it did not help, it was not able to run in the background. Power consumption was also extremely high while uploading. As a workaround I forced the screen to stay on by enabling developer mode on Android and activating the corresponding option (you can also install Coffee for the same result), connected the phone to a USB cable, and let it synchronize with the app open. It took a long time but it worked. Clearly, this isn't a good workaround for a non-technical user, but it can get the job done. |
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Right, I think I did that one time with uploads menu open, if I didn't touch the app it wouldn't crash, but as soon as I tried scrolling or moving around it would hang, trying it multiple times caused a crash or non responsiveness dialogue iirc. |
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Here is log for 3.14.1 freeze and crash in case it helps any. I scroll the upload menu slowly, it works for a couple of seconds, then around 15:19:40 it freezes for about 3-5 seconds, then automatically reopens with loading screen and whole Android is frozen for half a minute (system buttons on the botton don't work), then it unlocks and I get ANR dialogue. |
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Judging from logcat, thanks for that, it seems indeed that the app uses too much memory and therefore Android tries to kill it. |
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If it helps, in Android memory usage it says it uses an average of 26 MB and 156 MB maximum, if that's accurate. |
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Maybe the implementation of listing those files is sup-optimal and thus creates to much memory… |
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Must be, it's been created that way. Since I've first seen it there was stuff wrong with autoupload, first it wouldn't upload, haven't been relying on it for years, or since introduction, then gave it another shot and it's been having these crashes/freezes for a year or two, at least it uploads stuff now. My previous phone failed around that time and didn't have anything backed up, lost all that was on it, the flash chip or bootloader failed for some reason. I'd love to be able to use it reliably, as would the rest of the community I'm sure. Especially as an enterprise option. I don't understand how so many problems with one thing. If you need any further data to get this fixed I'm available. P.S. Not trying to flame, just being honest. |
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This bug report did not receive an update in the last 4 weeks. Please take a look again and update the issue with new details, otherwise the issue will be automatically closed in 2 weeks. Thank you! |
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Is there any further information required at this point? |
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I don't know how to stop the bot from closing this. Convensional means of saying something doesn't work. |
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Is this only ANR (app not responding) when you want to list/refresh failed uploads? |
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Happens by itself in the background when I'm minding my own business (I assume when it autouploads), it happens if I restart failed uploads, it happens if I just open the uploads menu and look or scroll. Also perhaps important is that when I freshly open the app and go to uploads, it will upload a random small number of files successfully (lets say 3) and then it will freeze and then start not responding/stop responding (no more get uploaded after this point). |
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Do you still have those 32.000 failed uploads? |
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20k now. |
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I will try reinstalling the app, deleting the data on server and resyncing everything from scratch. |
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This bug report did not receive an update in the last 4 weeks. Please take a look again and update the issue with new details, otherwise the issue will be automatically closed in 2 weeks. Thank you! |
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Happens here too. App is:
This is unacceptable experience for someone wanting to move from a service like Dropbox or Google Photos. How is this issue 2 years old and not solved? I can log into Google Photos or Dropbox on a new account with thousands of photos on the phone and it will just upload. Worry-free, comfortable user experience. With Nextcloud, it's a constant struggle. Restarting the app, clearing the cache, re-installing the app, re-starting the upload process, enabling/disabling settings hoping that it'll complete at least one round of uploads. This feature is broken and should at the very least be marked as BETA. Edit: After 3 days of struggling to complete the initial upload it has:
App uploads+sync conflicts: 833 None of these numbers match. That's ridiculous. I have 0 confidence in this. |
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@hakong While I do understand your frustration, you should keep the following in mind: If Google (or any of its automated scans) declare your account as suspicious and close it, you're done – good luck contacting them. With self-hosted cloud you keep control, or normally have a responsive admin, if it's a small hoster. Also, it being that problematic is a recent issue, see here: #10993 |
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@AHermann94 True. And Google being very thorough in terms of backups doesn't help you if your account is closed. |
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It is not recent. I've been trying to backup all my photos and videos (around 10.000) in my Android with the Nextcloud Android app for almost a year and it's still not done as after uploading a few it just hangs and the app keeps on crashing/being automatically killed by Android for being unresponsive. I've now started to setup the project locally so I can debug it myself.... |
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@AHermann94 No reason to get rude. @munsuri / @AHermann94 It worked for me for years. I'm sorry if it doesn't work for you at all. |
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@AHermann94 No worries. The issues are related: It was an sporadic issue in the past for me, but it got worse recently. That's what I was trying to say by referencing #10993. Btw: Maybe technical issues in source repositories are not the place to get sarcastic. Staying on topic helps generally. |
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Bottom line is: if I don't have confidence in the app to properly back up / sync one of my most valuable digital posessions (photos+videos), it's completely useless. I took the time to comment on this thread today because I gave Nextcloud another chance. If can't be confident it'll work reliably, forget it. |
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Repeating this for the 10th or so time. The problem with autoupload existed since it was added, it's been going on for years. Nobody is fixing it. There were finally attempts and some fixes a while ago, but this just resolved some symptoms, the feature as whole doesn't work (for some people) and is unstable. |
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I "worked around" this issue by frequently killing the app once it did not respond anymore until everything was uploaded. Once that big initial chunk was done everything worked smoothly from that point. Obviously not ideal though. |
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Not only not ideal, but not a solution at all, just a workaround. Not worth commenting about, this needs to be solved, not found workarounds for by people for years. |
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I tried to do that but gave up after ~36h and about 1GB of data on the NAS. |
Yep, just a poor workaround. But well, what do you want to do? If an issue report does not get attention after a while people will start to tinker on their own to find solutions and "solutions" 😁
Hm that is quite low...guess it depends on the phone how badly it works. |
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I have a thing to say. Nextcloud app completely hangs in a Samsung Galaxy S52 with 6gb of RAM. BUT, I switched to a brand new Samsung Galaxy S22 Ultra with 16gb of RAM and Nextcloud app works awesome. I think its an optimization issue. |
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I suffer this problem since about a month. It was working finely for years. I tried many versions of the android app, assuming something changed recently. I also tested by reducing the amount of files on the phone. It still hangs when configuring a simple 7 pictures folder. The lack of autoupload really decrease the usability and usefullness of the app. And the issue handling is a mess: app unresponsive, using CPU and eating battery. As if there was a loop or something. Is there any plan regarding this opened 2 years ago? |
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@yeupou My workaround is pinning to an older version: Deinstall Nextcloud App fully. Now install version 3.22.2 via apk (https://github.com/nextcloud/android/releases/tag/stable-3.22.2), disable auto updating of the app (play store -> manage apps -> open nextcloud app infos -> three dots top right -> untick "enable auto-update" checkbox) and now log into the app and configure auto-uploading accordingly. |
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Same here: Cause of errorException in thread "Thread-8" java.lang.OutOfMemoryError: Failed to allocate a 160 byte allocation with 1001976 free bytes and 978KB until OOM, target footprint 268435456, growth limit 268435456; giving up on allocation because <1% of heap free after GC.
at com.android.org.conscrypt.NativeCrypto.X509_get_subject_name(Native Method)
at com.android.org.conscrypt.OpenSSLX509Certificate.getSubjectX500Principal(OpenSSLX509Certificate.java:501)
at okhttp3.internal.tls.BasicTrustRootIndex.<init>(BasicTrustRootIndex.kt:28)
at okhttp3.internal.platform.Platform.buildTrustRootIndex(Platform.kt:163)
at okhttp3.internal.platform.Platform.buildCertificateChainCleaner(Platform.kt:160)
at okhttp3.internal.platform.Android10Platform.buildCertificateChainCleaner(Android10Platform.kt:82)
at okhttp3.internal.tls.CertificateChainCleaner$Companion.get(CertificateChainCleaner.kt:42)
at okhttp3.OkHttpClient$Builder.sslSocketFactory(OkHttpClient.kt:870)
at com.nextcloud.common.PlainClient$Companion.createDefaultClient(PlainClient.kt:62)
at com.nextcloud.common.PlainClient$Companion.access$createDefaultClient(PlainClient.kt:47)
at com.nextcloud.common.PlainClient.<init>(PlainClient.kt:45)
at com.nextcloud.client.network.ClientFactoryImpl.createPlainClient(ClientFactoryImpl.java:94)
at com.nextcloud.client.network.ConnectivityServiceImpl.isInternetWalled(ConnectivityServiceImpl.java:79)
at com.owncloud.android.files.services.FileUploader.retryFailedUploads(FileUploader.java:1067)
at com.owncloud.android.utils.FilesSyncHelper.lambda$restartJobsIfNeeded$0(FilesSyncHelper.java:240)
at com.owncloud.android.utils.FilesSyncHelper$$ExternalSyntheticLambda0.run(Unknown Source:10)
at java.lang.Thread.run(Thread.java:920)App information
Device information
Firmware
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For me the app is just completely unusable and often hangs directly after opening it when it is showing the files list. After plugging in the phone, the app hangs for ~10 s longer and then magically works. As mentioned before, killing the app multiple times via Android Settings usually resolves it, but this is not how it should work. |
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I'm android developer but using a phone with massive amount of Ram like my
Samsung Galaxy S22 Ultra (12GB) makes the app works very well. Maybe in
this new phone I haven't a lot of photos to sync at this time and the issue
not appears. But I tend to think that is an issue related to a non
optimizes use of resources, like ram.
…On Wed, Dec 7, 2022, 19:48 Christoph Schwarzenberg ***@***.***> wrote:
For me the app is just completely unusable and often hangs directly after
opening it when it is showing the files list.
Auto Upload is enabled, a few files are queued for upload but the phone is
not plugged in.
As mentioned before, killing the app multiple times via Android Settings
usually resolves it, but this is not how it should work.
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joshtrichards
added
feature: auto upload
performance: general/non-specific
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It is now May 2024, the original issue is almost 4 years old and the issue persists still. Phones with limited RAM like my Pixel 4a are still not able to handle uploading more than a few hundred pictures at once with auto-upload. I have 2600 pictures in the whatsapp folder. If I add it to auto-upload, it will queue up up to 2000 of them. Then they all instantly fail with the message "App terminated", it instantly starts collecting them all again until it reaches that mark, they all fail and so on. With each go, you're lucky to upload 3-4 pictures. I can definitely understand some people's frustration here. Why is this issue still open after 4 years? |
and others
Edit: Currently not testable as I cannot get to the point of uploads actually being queued due to a bug, this needs to be fixed first before being able to troubleshoot this further.
Steps to reproduce
Expected behaviour
File should get uploaded normally
Actual behaviour
Files get uploaded and the app constantly gets ANR dialogues and freezes the Android system interface half the time.
Can you reproduce this problem on https://try.nextcloud.com?
Environment data
Android version: 11
Device model: Google Pixel 2
Stock or customized system: stock
Nextcloud app version: 3.15.0
Nextcloud server version: 19.0.4
Reverse proxy:
Logs
Web server error log
Nextcloud log (data/nextcloud.log)
NOTE: Be super sure to remove sensitive data like passwords, note that everybody can look here! You can use the Issue Template application to prefill some of the required information: https://apps.nextcloud.com/apps/issuetemplate
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