Neuron Wallet syncing backwards/wont fully sync

[basement5k]

Topic Type

Cannot Synchronize

Detail of the issue

ive never had an issue. been using light client on mac OS. I have the latest updated wallet software. Also when i click on the history tab - go down to my first transaction and click "details" the wallet/app basically has an aneurysm. see video here: https://www.youtube.com/watch?v=-1mgh-nNupo

When this happens. i hard quit the app, and i get this error pop up
message.txt

with that said, my wallet simply wont sync its actually going backwards.. should i uninstall the wallet software/app and reinstall?

bundled-ckb.log

No response

bundled-ckb-light-mainnet.log

No response

main.log

No response

status.log

No response

[silySuper]

Hi～
Thank you for your feedback，I notice that the network status is connecting when the problem shows, and debug information of the native wallet would help us check what happened, it can be exported by Menu => Help => Export debug information.

[basement5k]

The file size is too large to attach. I unzipped the file. Is there a specific piece you need? how do you suggest i proceed to give you guys the info you need to help? Thaks

[basement5k]

any update or guidance here?

[Keith-CY]

any update or guidance here?

Hi @basement5k

The log file is abnormally huge(recently I found several cases like this, probably an issue of the latest release). Following is the step to clear the log file manually

1. Keep Neuron off;
2. Open a built-in app named Terminal.app;
3. Type open /Users/{Username}/Library/Logs/Neuron, noted that {Username} should be replaced by your system username, hit Enter
4. Finder.app should open the directory where logs are, and delete light_client_mainnet.log, which is abnormally huge.
5. Restart Neuron.app and retry the step to generate a new log

[basement5k]

Thank you that was helpful. Here are the logs
light_client_mainnet.log
main.log
main.old.log

[basement5k]

can you confirm I've provided you with what you need to diagnose the issue?

[yanguoyu]

@basement5k Hi, from #3113 (comment), you have two issues with your description.

1. After clicking the detail of the transaction, this page will refresh frequently.
2. When quit the Neuron, it will throw an exception.

For the first problem, could you try to click overview and try it again?
The second problem, it's a bug, we have fixed it at develop branch #3103, and it will be released in next version.

[basement5k]

when i click "overview" what exactly am i "trying agian"
What are are proceses here:

I currently have the wallet open. Do i quit it, and then how should i proceed?

[yanguoyu]

when i click "overview" what exactly am i "trying agian" What are are proceses here:

I currently have the wallet open. Do i quit it, and then how should i proceed?

Quit or not is ok, after clicking overview in the menu, could you try to click the detail again? Does it still refresh frequently?

[basement5k]

When i click overview this is what i see. by "detail" do you mean the upper right sync button?

[basement5k]

Ok it finally synced. Im going to close this. Thank you all for the support!