Add the ability to page other teams

opgincidentresponse/actions/incident_commands.py

@@ -1,5 +1,92 @@
+import logging
+import json
+from django.db import models
+from datetime import datetime
+
 from response.core.models import Incident
+from response.slack.models import CommsChannel
 from response.slack.decorators.incident_command import incident_command, get_help
 from response.slack.client import SlackError
 from response.slack.client import SlackClient
 from datetime import datetime
+
+ESCALATE_BUTTON = "escalate-button-id"
+PAGE_SPECIALIST_DIALOG = "dialog-page-specialist"
+
+@incident_command(["escalate", "esc", "page"], helptext="Page another team!")
+def handle_escalation(incident: Incident, user_id: str, message: str):
+
+    msg = block_kit.Message()
+    specialists = PagerDutySpecialist.objects.all().order_by("name")
+
+    if not specialists:
+        msg.add_block(
+            block_kit.Section(
+                text=block_kit.Text("No teams have been configured 😢")
+            )
+        )
+    else:
+        msg.add_block(
+            block_kit.Section(
+                text=block_kit.Text("Let's find the right team to help out 🔍")
+            )
+        )
+        msg.add_block(block_kit.Divider())
+        msg.add_block(
+            block_kit.Section(
+                text=block_kit.Text(
+                    "These are the teams available as escalations:"
+                )
+            )
+        )
+
+        for team in specialists:
+            team_section = block_kit.Section(
+                text=block_kit.Text(f"*{team.name}*\n{team.summary}"),
+                accessory=block_kit.Button(
+                    f"📟 Page {team.name}", ESCALATE_BUTTON, value=f"{team.name}"
+                ),
+            )
+            msg.add_block(team_section)
+
+        msg.add_block(block_kit.Divider())
+        msg.add_block(
+            block_kit.Section(
+                text=block_kit.Text(
+                    "Not sure who to pick? Ask the Incident Lead for help!"
+                )
+            )
+        )
+
+    comms_channel = CommsChannel.objects.get(incident=incident)
+    msg.send(comms_channel.channel_id)
+    return True, None
+
+@action_handler(ESCALATE_BUTTON)
+def handle_page_teams(context: ActionContext):
+    dialog = dialog_builder.Dialog(
+        title="Escalate to anoter team",
+        submit_label="Escalate",
+        elements=[
+            dialog_builder.Text(
+                label="Message",
+                name="message",
+                placeholder="Why do you need them?",
+                hint="You might be waking this person up. Please make this friendly and clear.",
+            )
+        ],
+        state=context.value,
+    )
+
+    dialog.send_open_dialog(PAGE_SPECIALIST_DIALOG, context.trigger_id)
+
+
+@dialog_handler(PAGE_SPECIALIST_DIALOG)
+def page_specialist_dialog(
+    user_id: str, channel_id: str, submission: json, response_url: str, state: json
+):
+    logger.debug(f"Handling dialog for `page_specialist_dialog`")
+
+    comms_channel = CommsChannel.objects.get(channel_id=channel_id)
+    specialist = PagerDutySpecialist.objects.get(name=state)
+    page_specialist(comms_channel.incident, specialist, submission["message"])