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Update apply.md #1105

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24 changes: 19 additions & 5 deletions docs/service-patterns/apply.md
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Expand Up @@ -14,7 +14,7 @@ This prototype was created from multiple ‘apply’ journey examples in DWP, Mo
The prototype has 3 parts:

- user needs for people applying and for teams managing applications (to be validated)
- the stages and steps (for the 2 sets of users)
- sub-patterns (for the 2 sets of users)
- user scenarios

This is part of [work to develop service patterns across government](/service-patterns/).
Expand Down Expand Up @@ -104,7 +104,7 @@ The cross-government work to identify an ‘apply’ service pattern followed a
- I need to have confidence that users have access to relevant guidance to make a decision because I cannot advise them on their specific circumstances.

{% endtab %}
{% tab "Stages and steps" %}
{% tab "Sub-patterns" %}

## The parts of a service pattern

Expand Down Expand Up @@ -188,7 +188,7 @@ These are some scenarios you may have to design for your service.
- Staff user applying for something on behalf of an individual, business or organisation
- Multiple user types contributing to the same application

#### Variations:
#### Alternatives:

- Additional application information is needed before it can be processed
- Evidence in support of application needs to be resent because it's deemed unsuitable
Expand All @@ -215,11 +215,25 @@ These are some scenarios you may have to design for your service.
{% endtab %}
{% tab "Contribute" %}

## Contributing to MoJ service patterns
### How to give feedback on the apply prototype

We’d like some feedback on the usefulness of the prototype.

Please complete the [apply pattern prototype survey](https://forms.office.com/Pages/ResponsePage.aspx?id=KEeHxuZx_kGp4S6MNndq2ML_UAYVtf1Jv53R4CVxx1hURFpPVDhUQVJVNkQxMzQyODRON0kzVVpKUi4u) by the end of April 2025.

Or you can email your responses to the 3 questions:

1. Would you find this concept useful for designing services?
2. Would this prototype help you design an apply journey in your current role?
3. What else would you value in a service pattern like this?

Send your answers to [servicepatterns@justice.gov.uk](mailto:servicepatterns@justice.gov.uk).

### Contributing to other MoJ service patterns

You'll likely design multiple instances of potential service patterns when you develop new products or services.

Contact <a href="mailto:martin.ford-downes@digital.justice.gov.uk">Martin Ford-Downes</a> if you have a service pattern idea or want to help us work on others.
Contact [servicepatterns@justice.gov.uk](mailto:servicepatterns@justice.gov.uk) if you have a service pattern idea or want to help us work on others.

We welcome feedback from everyone, including from people outside of the Ministry of Justice.

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