Something went wrong with the subscription.

[serajin]

I am having the same issue as Issue# 1157.

Upon adding an email to the subscription list, it gives an error:

The previous issue states it was fixed with an update, however it appears to be back, at least for me.

I am currently on Magento Community Edition V 2.0.4, on a clean install of Magento2.

[lanken]

Could you, please, provide an error from Magento exception log and check whether email is configured on your server.

[mazhalai]

@serajin closing this as non-responsive.

[bonsdawende]

Hello,
I have this same problem with subscription of newsletter. Please, how have you resolved this issue ? Thanks

[chong1227]

me too .... same issue~

[pboisvert]

@chong1227 @bonsdawende this issue is closed. If you are having this issue please reopen and provide full information regarding version (clean install or upgrade) and steps to reproduce.

[serzhik]

Relates to #1157
I have same issue on 2.0.4 EE. Subscription do not work for registered users.

[bonsdawende]

@serzhik, when you configure your smtp in your Magento 2 ( Stores > Configuration>Advanced > System), try to fill these settings :
Authentication method : Login
SSL Type: TLS

It works for me !

[abhijitbanik2016]

I installed Magento 2.1 in a domain www.craftallure.com

Then configured magento SMTP with following credential
Authentication method: Login
SSL type: SSL
Port: 465
SMTP Host: smtp.gmail.com
Username: info@dotkiwis.com
Password: ************

Then after doing these steps but finding error:

Step 1: Open this URL: https://www.craftallure.com/

Step 2: Fill any email address in subscription form footer and click subscribe.

Step 3: Then this error will be visible in red error note.
"Something went wrong with the subscription."

Is there anyone got any proper update on it?
If any update it will be great help.

`This is exception error message I copied here. It might can give some light

[2017-01-07 20:47:11] main.CRITICAL: Exception message: Could not open socket
Trace: #0 /home/craftallure/public_html/vendor/magento/module-newsletter/Controller/Subscriber/NewAction.php(124): Magento\Newsletter\Model\Subscriber->subscribe('abhijitindesign...')
#1 /home/craftallure/public_html/vendor/magento/framework/App/Action/Action.php(102): Magento\Newsletter\Controller\Subscriber\NewAction->execute()
#2 /home/craftallure/public_html/vendor/magento/framework/Interception/Interceptor.php(74): Magento\Framework\App\Action\Action->dispatch(Object(Magento\Framework\App\Request\Http))
#3 /home/craftallure/public_html/vendor/magento/framework/Interception/Chain/Chain.php(70): Magento\Newsletter\Controller\Subscriber\NewAction\Interceptor->___callParent('dispatch', Array)
#4 /home/craftallure/public_html/vendor/magento/framework/Interception/Chain/Chain.php(63): Magento\Framework\Interception\Chain\Chain->invokeNext('Magento\Newslet...', 'dispatch', Object(Magento\Newsletter\Controller\Subscriber\NewAction\Interceptor), Array, 'contextPlugin')
#5 /home/craftallure/public_html/vendor/magento/module-store/App/Action/Plugin/Context.php(106): Magento\Framework\Interception\Chain\Chain->Magento\Framework\Interception\Chain{closure}(Object(Magento\Framework\App\Request\Http))
#6 /home/craftallure/public_html/vendor/magento/framework/Interception/Chain/Chain.php(67): Magento\Store\App\Action\Plugin\Context->aroundDispatch(Object(Magento\Newsletter\Controller\Subscriber\NewAction\Interceptor), Object(Closure), Object(Magento\Framework\App\Request\Http))
#7 /home/craftallure/public_html/vendor/magento/framework/Interception/Chain/Chain.php(63): Magento\Framework\Interception\Chain\Chain->invokeNext('Magento\Newslet...', 'dispatch', Object(Magento\Newsletter\Controller\Subscriber\NewAction\Interceptor), Array, 'storeCheck')
#8 /home/craftallure/public_html/vendor/magento/module-store/App/Action/Plugin/StoreCheck.php(44): Magento\Framework\Interception\Chain\Chain->Magento\Framework\Interception\Chain{closure}(Object(Magento\Framework\App\Request\Http))
#9 /home/craftallure/public_html/vendor/magento/framework/Interception/Chain/Chain.php(67): Magento\Store\App\Action\Plugin\StoreCheck->aroundDispatch(Object(Magento\Newsletter\Controller\Subscriber\NewAction\Interceptor), Object(Closure), Object(Magento\Framework\App\Request\Http))
#10 /home/craftallure/public_html/vendor/magento/framework/Interception/Chain/Chain.php(63): Magento\Framework\Interception\Chain\Chain->invokeNext('Magento\Newslet...', 'dispatch', Object(Magento\Newsletter\Controller\Subscriber\NewAction\Interceptor), Array, 'customer-app-ac...')
#11 /home/craftallure/public_html/vendor/magento/module-customer/Model/App/Action/ContextPlugin.php(61): Magento\Framework\Interception\Chain\Chain->Magento\Framework\Interception\Chain{closure}(Object(Magento\Framework\App\Request\Http))
#12 /home/craftallure/public_html/vendor/magento/framework/Interception/Chain/Chain.php(67): Magento\Customer\Model\App\Action\ContextPlugin->aroundDispatch(Object(Magento\Newsletter\Controller\Subscriber\NewAction\Interceptor), Object(Closure), Object(Magento\Framework\App\Request\Http))
#13 /home/craftallure/public_html/vendor/magento/framework/Interception/Chain/Chain.php(63): Magento\Framework\Interception\Chain\Chain->invokeNext('Magento\Newslet...', 'dispatch', Object(Magento\Newsletter\Controller\Subscriber\NewAction\Interceptor), Array, 'tax-app-action-...')
#14 /home/craftallure/public_html/vendor/magento/module-tax/Model/App/Action/ContextPlugin.php(91): Magento\Framework\Interception\Chain\Chain->Magento\Framework\Interception\Chain{closure}(Object(Magento\Framework\App\Request\Http))
#15 /home/craftallure/public_html/vendor/magento/framework/Interception/Chain/Chain.php(67): Magento\Tax\Model\App\Action\ContextPlugin->aroundDispatch(Object(Magento\Newsletter\Controller\Subscriber\NewAction\Interceptor), Object(Closure), Object(Magento\Framework\App\Request\Http))
#16 /home/craftallure/public_html/vendor/magento/framework/Interception/Interceptor.php(138): Magento\Framework\Interception\Chain\Chain->invokeNext('Magento\Newslet...', 'dispatch', Object(Magento\Newsletter\Controller\Subscriber\NewAction\Interceptor), Array, 'weee-app-action...')
#17 /home/craftallure/public_html/vendor/magento/module-weee/Model/App/Action/ContextPlugin.php(112): Magento\Newsletter\Controller\Subscriber\NewAction\Interceptor->Magento\Framework\Interception{closure}(Object(Magento\Framework\App\Request\Http))
#18 /home/craftallure/public_html/vendor/magento/framework/Interception/Interceptor.php(142): Magento\Weee\Model\App\Action\ContextPlugin->aroundDispatch(Object(Magento\Newsletter\Controller\Subscriber\NewAction\Interceptor), Object(Closure), Object(Magento\Framework\App\Request\Http))
#19 /home/craftallure/public_html/var/generation/Magento/Newsletter/Controller/Subscriber/NewAction/Interceptor.php(26): Magento\Newsletter\Controller\Subscriber\NewAction\Interceptor->___callPlugins('dispatch', Array, Array)
#20 /home/craftallure/public_html/vendor/magento/framework/App/FrontController.php(55): Magento\Newsletter\Controller\Subscriber\NewAction\Interceptor->dispatch(Object(Magento\Framework\App\Request\Http))
#21 /home/craftallure/public_html/vendor/magento/framework/Interception/Interceptor.php(74): Magento\Framework\App\FrontController->dispatch(Object(Magento\Framework\App\Request\Http))
#22 /home/craftallure/public_html/vendor/magento/framework/Interception/Chain/Chain.php(70): Magento\Framework\App\FrontController\Interceptor->___callParent('dispatch', Array)
#23 /home/craftallure/public_html/vendor/magento/framework/Interception/Chain/Chain.php(63): Magento\Framework\Interception\Chain\Chain->invokeNext('Magento\Framewo...', 'dispatch', Object(Magento\Framework\App\FrontController\Interceptor), Array, 'requestPreproce...')
#24 /home/craftallure/public_html/vendor/magento/module-store/App/FrontController/Plugin/RequestPreprocessor.php(94): Magento\Framework\Interception\Chain\Chain->Magento\Framework\Interception\Chain{closure}(Object(Magento\Framework\App\Request\Http))
#25 /home/craftallure/public_html/vendor/magento/framework/Interception/Chain/Chain.php(67): Magento\Store\App\FrontController\Plugin\RequestPreprocessor->aroundDispatch(Object(Magento\Framework\App\FrontController\Interceptor), Object(Closure), Object(Magento\Framework\App\Request\Http))
#26 /home/craftallure/public_html/vendor/magento/framework/Interception/Chain/Chain.php(63): Magento\Framework\Interception\Chain\Chain->invokeNext('Magento\Framewo...', 'dispatch', Object(Magento\Framework\App\FrontController\Interceptor), Array, 'install')
#27 /home/craftallure/public_html/vendor/magento/framework/Module/Plugin/DbStatusValidator.php(69): Magento\Framework\Interception\Chain\Chain->Magento\Framework\Interception\Chain{closure}(Object(Magento\Framework\App\Request\Http))
#28 /home/craftallure/public_html/vendor/magento/framework/Interception/Chain/Chain.php(67): Magento\Framework\Module\Plugin\DbStatusValidator->aroundDispatch(Object(Magento\Framework\App\FrontController\Interceptor), Object(Closure), Object(Magento\Framework\App\Request\Http))
#29 /home/craftallure/public_html/vendor/magento/framework/Interception/Chain/Chain.php(63): Magento\Framework\Interception\Chain\Chain->invokeNext('Magento\Framewo...', 'dispatch', Object(Magento\Framework\App\FrontController\Interceptor), Array, 'front-controlle...')
#30 /home/craftallure/public_html/vendor/magento/module-page-cache/Model/App/FrontController/BuiltinPlugin.php(73): Magento\Framework\Interception\Chain\Chain->Magento\Framework\Interception\Chain{closure}(Object(Magento\Framework\App\Request\Http))
#31 /home/craftallure/public_html/vendor/magento/framework/Interception/Chain/Chain.php(67): Magento\PageCache\Model\App\FrontController\BuiltinPlugin->aroundDispatch(Object(Magento\Framework\App\FrontController\Interceptor), Object(Closure), Object(Magento\Framework\App\Request\Http))
#32 /home/craftallure/public_html/vendor/magento/framework/Interception/Interceptor.php(138): Magento\Framework\Interception\Chain\Chain->invokeNext('Magento\Framewo...', 'dispatch', Object(Magento\Framework\App\FrontController\Interceptor), Array, 'front-controlle...')
#33 /home/craftallure/public_html/vendor/magento/module-page-cache/Model/App/FrontController/VarnishPlugin.php(55): Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception{closure}(Object(Magento\Framework\App\Request\Http))
#34 /home/craftallure/public_html/vendor/magento/framework/Interception/Interceptor.php(142): Magento\PageCache\Model\App\FrontController\VarnishPlugin->aroundDispatch(Object(Magento\Framework\App\FrontController\Interceptor), Object(Closure), Object(Magento\Framework\App\Request\Http))
#35 /home/craftallure/public_html/var/generation/Magento/Framework/App/FrontController/Interceptor.php(26): Magento\Framework\App\FrontController\Interceptor->___callPlugins('dispatch', Array, Array)
#36 /home/craftallure/public_html/vendor/magento/framework/App/Http.php(135): Magento\Framework\App\FrontController\Interceptor->dispatch(Object(Magento\Framework\App\Request\Http))
#37 /home/craftallure/public_html/vendor/magento/framework/App/Bootstrap.php(258): Magento\Framework\App\Http->launch()
#38 /home/craftallure/public_html/index.php(39): Magento\Framework\App\Bootstrap->run(Object(Magento\Framework\App\Http))`

Any update will be highly helpful.

[oldcompilerharris]

@serzhik, when you configure your smtp in your Magento 2 ( Stores > Configuration>Advanced > System), try to fill these settings :
Authentication method : Login
SSL Type: TLS

It works for me !

Thanks a lot @bonsdawende, Your reply helped me. And my bugs got fixed.
I just changed the "Disable Email Communications" to yes in Magento 2 ( Stores > Configuration > Advanced > System > Mail Sending Settings > Disable Email Communications).

[ghost]

Hi!

Have anyone found a solution to this problem?
I tried the "Disable Email Communications" to yes in Magento 2 ( Stores > Configuration > Advanced > System > Mail Sending Settings > Disable Email Communications). But without success.

I'm sending my bug report. Hope that anyone can find a solution to this.

`
Trace:

#1 Magento\Newsletter\Model\Subscriber\Interceptor->subscribe('niklas.johns...') called at [vendor/magento/module-newsletter/Controller/Subscriber/NewAction.php:156] [vendor/magento/module-newsletter/Controller/Subscriber/NewAction.php:156]

#2 Magento\Newsletter\Controller\Subscriber\NewAction->execute() called at [generated/code/Magento/Newsletter/Controller/Subscriber/NewAction/Interceptor.php:24]

#3 Magento\Newsletter\Controller\Subscriber\NewAction\Interceptor->execute() called at [vendor/magento/framework/App/Action/Action.php:108]

#4 Magento\Framework\App\Action\Action->dispatch(&Magento\Framework\App\Request\Http#00000000553be408000000004912d0c6#) called at [vendor/magento/framework/Interception/Interceptor.php:58]

#5 Magento\Newsletter\Controller\Subscriber\NewAction\Interceptor->___callParent('dispatch', array(&Magento\Framework\App\Request\Http#00000000553be408000000004912d0c6#)) called at [vendor/magento/framework/Interception/Interceptor.php:138]

#6 Magento\Newsletter\Controller\Subscriber\NewAction\Interceptor->Magento\Framework\Interception{closure}(&Magento\Framework\App\Request\Http#00000000553be408000000004912d0c6#) called at [app/code/Aheadworks/Ca/Plugin/Controller/FrontActionPlugin.php:97]

#7 Aheadworks\Ca\Plugin\Controller\FrontActionPlugin->aroundDispatch(&Magento\Newsletter\Controller\Subscriber\NewAction\Interceptor#00000000553be799000000004912d0c6#, &Closure#00000000553be7f7000000004912d0c6#, &Magento\Framework\App\Request\Http#00000000553be408000000004912d0c6#) called at [vendor/magento/framework/Interception/Interceptor.php:135]

#8 Magento\Newsletter\Controller\Subscriber\NewAction\Interceptor->Magento\Framework\Interception{closure}(&Magento\Framework\App\Request\Http#00000000553be408000000004912d0c6#) called at [vendor/magento/framework/Interception/Interceptor.php:153]

#9 Magento\Newsletter\Controller\Subscriber\NewAction\Interceptor->___callPlugins('dispatch', array(&Magento\Framework\App\Request\Http#00000000553be408000000004912d0c6#), array(array('storeCheck', 'contextPlugin', 'customer-app-act...'))) called at [generated/code/Magento/Newsletter/Controller/Subscriber/NewAction/Interceptor.php:39]

#10 Magento\Newsletter\Controller\Subscriber\NewAction\Interceptor->dispatch(&Magento\Framework\App\Request\Http#00000000553be408000000004912d0c6#) called at [vendor/magento/framework/App/FrontController.php:159]

#11 Magento\Framework\App\FrontController->processRequest(&Magento\Framework\App\Request\Http#00000000553be408000000004912d0c6#, &Magento\Newsletter\Controller\Subscriber\NewAction\Interceptor#00000000553be799000000004912d0c6#) called at [vendor/magento/framework/App/FrontController.php:98]

#12 Magento\Framework\App\FrontController->dispatch(&Magento\Framework\App\Request\Http#00000000553be408000000004912d0c6#) called at [vendor/magento/framework/Interception/Interceptor.php:58]

#13 Magento\Framework\App\FrontController\Interceptor->___callParent('dispatch', array(&Magento\Framework\App\Request\Http#00000000553be408000000004912d0c6#)) called at [vendor/magento/framework/Interception/Interceptor.php:138]

#14 Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception{closure}(&Magento\Framework\App\Request\Http#00000000553be408000000004912d0c6#) called at [vendor/magento/module-store/App/FrontController/Plugin/RequestPreprocessor.php:94]

#15 Magento\Store\App\FrontController\Plugin\RequestPreprocessor->aroundDispatch(&Magento\Framework\App\FrontController\Interceptor#00000000553be5e5000000004912d0c6#, &Closure#00000000553be5cc000000004912d0c6#, &Magento\Framework\App\Request\Http#00000000553be408000000004912d0c6#) called at [vendor/magento/framework/Interception/Interceptor.php:135]

#16 Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception{closure}(&Magento\Framework\App\Request\Http#00000000553be408000000004912d0c6#) called at [vendor/magento/module-page-cache/Model/App/FrontController/BuiltinPlugin.php:69]

#17 Magento\PageCache\Model\App\FrontController\BuiltinPlugin->aroundDispatch(&Magento\Framework\App\FrontController\Interceptor#00000000553be5e5000000004912d0c6#, &Closure#00000000553be5cc000000004912d0c6#, &Magento\Framework\App\Request\Http#00000000553be408000000004912d0c6#) called at [vendor/magento/framework/Interception/Interceptor.php:135]

#18 Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception{closure}(&Magento\Framework\App\Request\Http#00000000553be408000000004912d0c6#) called at [vendor/magento/framework/Interception/Interceptor.php:153]

#19 Magento\Framework\App\FrontController\Interceptor->___callPlugins('dispatch', array(&Magento\Framework\App\Request\Http#00000000553be408000000004912d0c6#), NULL) called at [generated/code/Magento/Framework/App/FrontController/Interceptor.php:26]

#20 Magento\Framework\App\FrontController\Interceptor->dispatch(&Magento\Framework\App\Request\Http#00000000553be408000000004912d0c6#) called at [vendor/magento/framework/App/Http.php:137]

#21 Magento\Framework\App\Http->launch() called at [generated/code/Magento/Framework/App/Http/Interceptor.php:24]

#22 Magento\Framework\App\Http\Interceptor->launch() called at [vendor/magento/framework/App/Bootstrap.php:261]

#23 Magento\Framework\App\Bootstrap->run(&Magento\Framework\App\Http\Interceptor#00000000553be467000000004912d0c6#) called at [index.php:40]

[2020-06-24 14:15:49] main.DEBUG: cache_invalidate:  {"method":"POST","url":"root/newsletter/manage/save/","invalidateInfo":{"identifier":"notification_update_customer_session_215"}} []`