Viewing customer shopping cart in admin shows all products in catalog when there is no active quote

[mustdobetter]

Preconditions (*)

1. Magento 2.3.3

Steps to reproduce (*)

1. View a customer in the admin for whom there is no active quote.
2. Click on the 'Shopping Cart' tab.

Expected result (*)

1. Nothing shows in the grid, as there is no active quote for which to show items.

Actual result (*)

1. All products added to Magento show, giving the false impression that this is the contents of the customer's basket, whereas actually it's the contents of the catalog.

[m2-assistant]

Hi @mustdobetter. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

• Summary of the issue
• Information on your environment
• Steps to reproduce
• Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento give me 2.4-develop instance - upcoming 2.4.x release

For more details, please, review the Magento Contributor Assistant documentation.

@mustdobetter do you confirm that you were able to reproduce the issue on vanilla Magento instance following steps to reproduce?

• yes
• no

---

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[m2-assistant]

Hi @krishprakash. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

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• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

• 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• 4. Verify that the issue is reproducible on 2.4-develop branch

  Details

  - Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!

• 5. Add label Issue: Confirmed once verification is complete.

• 6. Make sure that automatic system confirms that report has been added to the backlog.

[m2-assistant]

Hi @rav-redchamps. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

  Details

  If the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.

• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

• 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• 4. Verify that the issue is reproducible on 2.4-develop branch

  Details

  - Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!

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[rav-redchamps]

@magento give me 2.4-develop instance

[rav-redchamps]

@magento give me 2.4-develop instance

[magento-engcom-team]

Hi @rav-redchamps. Thank you for your request. I'm working on Magento 2.4-develop instance for you

[magento-engcom-team]

Hi @rav-redchamps. Thank you for your request. I'm working on Magento 2.4-develop instance for you

[magento-engcom-team]

Hi @rav-redchamps. Thank you for your request. I'm working on Magento 2.4-develop instance for you

[magento-engcom-team]

Hi @rav-redchamps, here is your Magento instance.
Admin access: https://i-26437-2-4-develop.instances.magento-community.engineering/admin_ba54
Login: 2c717022 Password: 6b9915b13537
Instance will be terminated in up to 3 hours.

[rav-redchamps]

@magento give me 2.4-develop instance

[magento-engcom-team]

Hi @rav-redchamps. Thank you for your request. I'm working on Magento 2.4-develop instance for you

[magento-engcom-team]

Hi @rav-redchamps, here is your Magento instance.
Admin access: https://i-26437-2-4-develop.instances.magento-community.engineering/admin_08c7
Login: bde65e13 Password: 0a31daa50f00
Instance will be terminated in up to 3 hours.

[rav-redchamps]

@magento-engcom-team The admin URL throws a 404 page

[magento-engcom-team]

✅ Confirmed by @krishprakash
Thank you for verifying the issue. Based on the provided information internal tickets MC-30803 were created

Issue Available: @krishprakash, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[rav-redchamps]

@mustdobetter I have created the pull request #26489 for the fix of this issue. But seems like it is not going to be merged soon. So, I have packed the fix in the form of a Magento 2 extension https://github.com/redchamps/customer-shopping-carts-tab-fix. You may directly use it till the time pull request is processed.

[mustdobetter]

Thank you for working on this @rav-redchamps, and for providing a fix.

[slavvka]

Hi @mustdobetter. Thank you for your report.
The issue has been fixed in #26489 by @rav-redchamps in 2.4-develop branch
Related commit(s):

• 2312289f29c2dbc84e2ab23c745cfc3c9e30cd42
• e9cb0431fce4ac00ae8c97b5c80f11348f832c3d
• 8e2d9d4e2373467b12d10faea95d2b39e842fff3
• 1dd3d9004b1c3ec332180469f25b7bf63ad91587
• 0173e341fd66a8c58c25da2396f7678109a585da
• a3dc4505db1ce7f634ede1a32a0cc5fe86b60027
• 12b43c58132bbd82addf49445aada78dfaebf749
• 58c4cc90aae5cab0a091b596d24c0fe9860879ba
• 907d0d62c090ba866a0949b6aa3d152b920f10d4

The fix will be available with the upcoming 2.4.0 release.

[msramanujam]

Any idea when 2.4 will be released? We currently have this issue on our 2.3.4 system and would like to get an idea on how to deploy a patch to fix this issue ASAP. Appreciate your help.

[rav-redchamps]

@msramanujam you might use this https://github.com/redchamps/customer-shopping-carts-tab-fix in the meantime

[msramanujam]

Thanks for the pointer. I'll check it out.

…

On Sat, Apr 25, 2020 at 7:21 PM Ravinder ***@***.***> wrote: @msramanujam <https://github.com/msramanujam> you might use this https://github.com/redchamps/customer-shopping-carts-tab-fix in the meantime — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#26437 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ACKZPKOTKI5AEBA446YCZHTROOLCFANCNFSM4KIKEJPQ> .

-- Thanks Madhu Ramanujam (415)-738-6013 / (415)-794-3805

[xeontcs]

I can recreate the same issue.

What is the reason these fixes are not added to 2.3.5-p1?

Always adding fixes to upcoming version without supporting the current version.

No wonder why Shopify takes the lead with eCommerce nowadays.

[redchamps]

@xeontcs Not sure why magento didn’t added them to 2.3.5. As shared earlier, you might use below till 2.4 release

https://github.com/redchamps/customer-shopping-carts-tab-fix

[xeontcs]

@redchamps Thank you very much! Highly Appreciated for the fix.

It is working for me 100%

I was bit upset as I have seen many fixes "Fixed in 2.4.x ". It is not even released yet.

[hardikason]

I have also faced same issue. But most easy and quick solution is overriding getQuote() function as below :

protected function getQuote()
{
if (null === $this->quote) {
$customerId = $this->getCustomerId();
$customer = $this->_customerRepository->getById($customerId);
$storeIds = $this->_storeManager->getWebsite($customer->getWebsiteId())->getStoreIds();
try {
$this->quote = $this->quoteFactory->create()->setSharedStoreIds($storeIds)->loadByCustomer($customerId);
} catch (NoSuchEntityException $e) {
$this->quote = $this->quoteFactory->create()->setSharedStoreIds($storeIds);
}
}
return $this->quote;
}

This issue was coming due to customer website is not getting correctly from backend and so the store Id.

Try this out!!!!