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Update troubleshooting.md
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@BrandonRitchey-ImmyBot
BrandonRitchey-ImmyBot authored Feb 6, 2025
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The most common cause of identification failure is security software.

To know if this is the case, pull the logs from C:\ProgramData\ImmyBotAgentService\*.log
To know if this is the case, pull the logs from C:\ProgramData\ImmyBot\Logs and C:\ProgramData\ImmyBot\Scripts\*\*.logs

![image](https://user-images.githubusercontent.com/1424395/173621779-51bd5d6d-e877-41a3-9b68-c1724747db21.png)

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