Hi,
Flavio speaking here. I graduated in Computer Engineering at Universidade Santa Cecilia - UNISANTA and at this moment I am also studying a pos-graduated course in IT Management at FIAP. I work at Scania, a automobilistic industry that produces trucks and engines at the IT area I have expirience in Customer Support and ITIL process, I am responsible today by the Transition Planning and support process and also the Knowledge Management process.
Thank you