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The products are no longer uploaded to my facebook catalog #420

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pasog opened this issue Apr 20, 2018 · 20 comments
Closed

The products are no longer uploaded to my facebook catalog #420

pasog opened this issue Apr 20, 2018 · 20 comments
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@pasog
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pasog commented Apr 20, 2018

The products are no longer uploaded to my facebook catalog
I receive the error message, but also the message that the product is synchronized

image

facebook page:
https://www.facebook.com/douuodkids/
site web: https://www.douuodkids.com
plug in Facebook-per-WooCommerce 1.8.5
woocommerce 3.3.5
wordpress: 4.9.5
@sammul sammul added the bug label Apr 20, 2018
@sammul
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sammul commented Apr 20, 2018

@pasog I looked at the error log on our side, it says it failed because the description is all uppercase, which is not allowed in Facebook catalog. We will check to see why and how can we fix.
In the meantime, I actually see there are quite a few products are imported to the shop, although a lot of products are not published.. Can you confirm?

@pasog
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pasog commented Apr 20, 2018

Do you mean the titles of the products in capital letters?
I did not understand the description? !!
I deactivated some products, translated with wpml in English.
but those loaded a yesterday and two days ago have not been loaded

@sammul
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sammul commented Apr 20, 2018

@pasog it's a known issue that our extension incompatible with wpml.

@lucasrantzau
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@pasog did you find a way of fixing this? I am having the exact same issue. @sammul I dont use wpml, and I am still getting the "Invalid parameter" error. I don't use any all uppercase descriptions or titles. The Facebook for WooCommerce plugin says 252 products in my catalog, but when it loads up the catalog it only has 231 products. It does not load all my new products. I have tried "Force Product Sync". Hope you can help.

@mengyingdu
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Hi @lucasrantzau,

What's your site url and facebook page ? How about your plugin version?

Thanks.

@lucasrantzau
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Site: https://stori.dk/
FB page: https://www.facebook.com/StoriShop/

Plugin version: 1.6.0
Woocommerce: 3.3.5

Hope you can help, thank you @mengyingdu

@mengyingdu
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Hi @pasog @lucasrantzau ,

I think your problems are different here.
@pasog I have seen error from your site about 'description is all uppercase', however, we will convert this case and you can see the commit. My hypothesis is your problem is caused by incompatibility, so your products' information translated to capital even if your input is not.

If it's possible to try:

  1. deactivate WPML
  2. use English as default language
  3. re-setup from scratch (you need to delete you settings first, detailed steps)
    1. go to woocommerce settings -> integration --> facebook for woocommerce --> re-config your settings --> in the popup window, advance options -> delete your settings)
  4. close the window and go back to the integration panel, get started --> sync products

@lucasrantzau
I have seen invalid sale price data exception in our remote logging. Can you upload a screen shot of your product set-up/info?

Thanks.

@mengyingdu
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Also, @lucasrantzau

Your version is very very old, I would strongly recommend you upgrade the latest version 1.8.5 here

You can follow my suggestion to delete your setting first, then deactivate/delete your current plugin, install the new one. After that, you can re-setup.

@pasog
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pasog commented Apr 26, 2018

The characters are all in lower case are made uppercase by the CSS code, I had already used wpml and had been loaded products, in the window of FB it seems that the window is blocked but the products are loaded perfectly in business manager of facebook.
I have already deleted my catalog as you suggest..
I changed pixels compared to the initial version and that is why FB does not activate the window?

@mengyingdu
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Hi @pasog ,

Firstly, I'm a little confused that which window you referred to.

Then, we supported WPML by adding a language selector in the v1.8.6 We have 10 fixes plus 1 content enhancement. I do recommend you upgrade first and then use the language selector to set up your store and business.

Let me know if you need more help.

Thanks.

@pasog
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pasog commented Apr 26, 2018

how should I set the language?
where are the new options to activate can you help me?

@mengyingdu
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mengyingdu commented Apr 26, 2018 •
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Hi @pasog ,

If you are using v1.8.6, you should be able to see this selector in your WPML section:
newoptioninwpml2

If you can't see it, please clean your browser cache and then reload the page.

Thanks.

@milosmili
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About: Facebook For WooCommerce WordPress plugin.
Tested with version 1.8.3

Current version: 1.8.6: installed but causing HTPP 500 Error. Removed and re-installed 1.8.3.

URL to download: https://woocommerce.com/products/facebook/

We decided to write this out of frustration due to inconsistent, slow, and inadequate plug-in support.

The plugin is supposed to facilitate and ease transfer of your Woo products to your FB page. It is using FB Pixel technology so that every product and each product’s variation & related image is properly identified and assigned a FB URL.

Prerequisites:
A. Create a business FB page : https://www.facebook.com/pages/create
B. You have to create FB Pixel : https://www.facebook.com/business/help/314143995668266
C. Create a FB business catalog : https://www.facebook.com/business/help/1397294963910848
D. Check if all your products’ attributes & variations are properly set and assigned.

NOTE# 1: We’d suggest doing a FULL backup of your site that before you start.

  1. Login to FB
  2. In your WP admin area select WooCommerce -> Settings -> Integration
  3. Select Configure (Reconfigure) Facebook Settings
  4. Select Facebook Page you wish your products to show up
  5. Select Facebook Pixel
  6. Once steps 5 & 6 are done your FB will start transferring your FB catalog will start populating with ALL your products

NOTE #2: Depending of the number of products you have it may take anywhere from few hours to several days and perhaps weeks. The plugin does not provide any info or indication about the transfer speed, no indication on transfer progress, no alerts when transfer is done, success or failure.

NOTE #3: Most probably the initial transfer won’t include all of your products and/or all of your products’ variations & images. Also most probably the transfer might got stuck somewhere between FB and your site.

If this happens NEVER EVER select FORCE PRODUCT RESYNC as it will re-sync ALL your products and then you might start living in the Agony City: it might cause MySQL DB errors, http 500 Error, data corruption, and perhaps your ISP might think you’re spamming. The plugin is hard on consumption and sucks a considerable amount of GB for the transfer.

Instead of using Force Product Resync select ADVANCED OPTIONS -> DELETE SETTINGS. This will clear the current plugin settings and you should start from the step #3. Repeat as many times as you need. If after few re-configurations you still not getting all of your products with all variations & images proceed to step 7.

  1. Now there is no other option but to update each of your products. Slightly change a text, or add additional image and click on UPDATE button. This will transfer all of your product’s data again to your FB page. The new transfer might take between few minutes or hours and is often followed by the following:

Is it really is being processed? Well, Yes and No

  1. How To Test If Transfer Is Completed

8.1. Login to your FB account an hour after completing steps 1. To 6.
8.2. Open your FB page where your products are listed
8.3. Click on any product link
8.4. Do you see the above product’s info? If you do not, meaning your product is 100% transferred
8.5. If you DO see it:
8.5.1. Open another Web browser, like Firefox
8.5.2. Copy and paste your FB page URL from the other browser (where you’ re currently logged in) but DO NOT login to your FB account
8.5.3. Click on the same product
8.5.4. Do you see the above product’s info? Most probably you won’t …so that means your product is being processed 100%.

Finale Note: The plugin requires extensive amount of effort and time in order to have all set and executed. However it facilitates transfer to FB and thus transfer to your Instagram profile as well.

Check it out: https://www.facebook.com/pg/Topphonestuff-479032609180608/shop

Our Web Site: https://TopPhoneStuff.com/

We certainly hope this will help someone!

Milos, Sandra, Gabriel, Alexander and many other hard-working gals & guys @ TopPhoneStuff.Com

@pasog
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pasog commented Apr 30, 2018

plug news version
continues to have errors
I can not save the new products I had to disable

PHP Catchable fatal error: Object of class WP_Error could not be converted to string in /home/xbdouuod/public_html/wp-content/plugins/facebook-for-woocommerce/includes/fbutils.php on line 141

@milosmili
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milosmili commented May 3, 2018 via email

@pasog
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pasog commented May 3, 2018

thanks

@mengyingdu
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Hi @milosmili @pasog ,

I sincerely Apologize for this issue.

  1. You extension is not whitelisted
    This is due to an internal change on Facebook side from other team. It has already fixed yesterday! I found this exception at the same time when the diff owner land his diff. However, it still cause the errors for a couple of hours.

  2. HTTP 500 ERROR: Object of class WP_Error could not be converted to string in /home/xbdouuod/public_html/wp-content/plugins/facebook-for-woocommerce/includes/fbutils.php on line 141

This has been fixed in v1.8.7 and it's caused by our update to support wooCommerce Brand plugin compatibility.

If you have other issues with v1.8.7 , please let us know. We appreciate your feedback and will support you here.

More details about v1.8.6:
We have seen many github reports of bugs and feature requests, so our engineer team host a quality room last week. We have 11 commits/changes along with that. Unfortunately, it raise some other issues due to such many changes. But I hope you could understand we are continuously supporting our plugin.

Thank you.

@pasog
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pasog commented May 4, 2018 via email

@milosmili
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I don't think you know what you're doing. Why not give the plugin development to professionals ?

@pasog pasog closed this as completed May 6, 2018
@joshkersh
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still issue with this plugin, it crashed my ite each time i try to update a product.

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@sammul @lucasrantzau @pasog @mengyingdu @milosmili @joshkersh