team-rubicon-surveys

Analysis of two surveys deployed to improve online user experience for volunteers of Team Rubicon, a disaster relief non-profit organization. The survey creation and analysis were part of a personal initiative during a Summer 2020 internship with Team Rubicon. The surveys were deployed as follows:

Survey 1

Help us improve!

Please answer these 3 quick questions about Roll Call, our online membership portal.

Enjoy a 20% discount at the Team Rubicon store in return!

1. The visual appeal of Roll Call is _____

   • Very appealing
   • Somewhat appealing
   • Neither appealing nor unappealing
   • Somewhat appealing
   • Very unappealing

2. Finding what you're looking for in Roll Call is _____

   • Very easy
   • Somewhat easy
   • Neither easy nor hard
   • Somewhat hard
   • Very hard

3. How can we improve Roll Call?

   • Enter your answer [open response]

Survey 2

Why did you step away?

We noticed you haven't completed the online training needed to serve in the field with Team Rubicon. Please answer these 2 quick questions about your experience.

Enjoy a 25% discount at the Team Rubicon store in return!

1. Why did you not finish the online training needed to serve in the field with Team Rubicon?

   • Trainings were too difficult
   • Trainings were too confusing
   • Trainings were too time-consuming
   • Trainings were too boring
   • I am worried about COVID-19
   • I couldn't find the trainings
   • I have other priorities
   • I will finish the trainings later
   • Other [open response]

2. How can we improve the online membership portal and training process?

   • Enter your answer [open response]