[Windows] Error after update to v0.4.2 - QtCore: The specified module could not be found

[Jeveze]

What happened?

I've updated from v0.3.15 but no executable was found.
When installing v0.4.1 the executable is present.
NormCap-0.4.2-x86_64-Windows.msi was used.

How did you install NormCap?

MSI installer (Windows)

Operating System + Version?

Windows 10

[Linux only] Display Server (DS) + Desktop environment (DE)?

No response

Debug log output?

No response

[dynobo]

@Jeveze , can you please tell me, how you tried to start NormCap? Via Start Menu? And can you please provide a screenshot of the error message?

[Jeveze]

There is no application in the startmenu on v0.4.2 and there is no executable in C:\Users%user%\AppData\Local\Programs\dynobo\NormCap\

[dynobo]

@Jeveze , that's odd, seems like something went pretty wrong during installation. I can't reproduce the issue on my machines.

Could you please check if you find "NormCap" under Windows' "Add/Remove Software"-overview?

If yes, please try to uninstall NormCap completely.

Then re-install with the NormCap-[...].msi-installer. Please pay attention if something unusual is happening during the installation process and if the "Installation complete" Message is shown at the end.

Also: Do you have any AntiVirus or something else running that might interfere with an installation? If yes, can you check their logs/notifications?

[Jeveze]

I tried upgrading from 0.4.1 to 0.4.2 and received the following the error when opening normcap.exe
Traceback (most recent call last): File "\app\normcap\__main__.py", line 3, in <module> from normcap.app import main File "\app\normcap\app.py", line 7, in <module> from PySide6 import QtCore, QtWidgets ImportError: DLL load failed while importing QtCore: The specified module could not be found.

After that, I followed your instructions and completely removed normcap and installed it from scratch.
Now it seems to work fine.

[dynobo]

Thanks for letting me know! Seems like others have similar issues with this update, too. This is super strange, as especially the update from 0.4.1 to 0.4.2 had only very minor, seemingly unrelated changes... 🤔

[dynobo]

I now reproduced the bug by installing v0.4.1 fresh, and then updating (over-install) v04.2.

I also confirmed, that a clean install (uninstall v0.4.1, then install v0.4.2) is a viable workaround! I recommend doing that to everyone affected.

The cause for this is not yet clear to me, but here some observations:

1. Some qt-plugin folders are missing when doing an update (left) vs. a clean install (right).
   

2. The missing folder were also present in v0.4.1 (left) before the update to v0.4.2 (right).
   

I'll need to do some further investigations, maybe I get create some install-logs or something.

[dynobo]

Some related SO:

• File of a new component isn't installed because there was an old component with the same file
• wix major upgrade not installing all files

[dynobo]

Fix implemented. With the upcoming NormCap v0.4.3 this hopefully should not be an issue anymore. If it does, please reopen.

Thanks again, for reporting this issue!