Universal Contact Center

Backend / Lambda functions

Backend code for a fully functional, serverless, contact center which can handle phone calls, SMS messages, or e-mails. "Hosted" on AWS Lambda, Managed using Apex. Also requires appropriate API Gateway Configuration

Demoed at SIGNAL 2016. Slides are here

Frontend code lives in its own repository

To deploy code:

• Install and configure Apex
• run apex deploy

Integrates with a number of services:

• Twilio Task Router to match incoming requests to agents / clients
• Twilio Client to make / receive phone calls through the browser
• Twilio Programmable Voice
• Twilio Programmable SMS
• Auth0 for authenticating clients
• Postmark for sending / receiving e-mails