What this program does?

This program gets the users request text within the Zendesk tickets.

Then, create a word cloud image with png extension.

And finally send that image to an email.

How to run this program?

A) Download the files.

You can choose any of the following options:

• You can clone this repo (recommended).
• Or just manually download the files with the .py extension.
• Put all the files in the same folder.

B) Do this:

1. Create a .env file and set the following info like this:
   https://user-images.githubusercontent.com/22822405/210816877-bd016f2b-0d6c-4805-99eb-c2463672879c.png
2. Now set your own ticket search options in the "zd_ticket_messages.py" file like this:
   https://user-images.githubusercontent.com/22822405/210815907-dec2fc5f-72c6-4878-9f68-702141b6e7eb.png

C) Run the program.

• Run ONLY the home.py file

What to expect?

The results are like this:

Documentation

You can find all you need in the official Zendesk API documentation here:

• About searchs in ticketes:
  https://developer.zendesk.com/documentation/ticketing/using-the-zendesk-api/searching-with-the-zendesk-api/?_ga=2.230967967.1046027269.1672925245-834612610.1656341153
• About advanced search:
  https://support.zendesk.com/hc/en-us/articles/4408835086106-Using-Zendesk-Support-advanced-search
• About tikets in general:
  https://developer.zendesk.com/api-reference/ticketing/introduction/
• About tickets from finished chats:
  https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_audits/
• Zendesk Community help:
  https://support.zendesk.com/hc/en-us

Do you see improvements in the code?

• Feel free to send an issue here:
  https://github.com/diegotco/zendesk_tickets_data/issues