Problem starting Seq service due to logon failure

[foscojo]

I installed Seq, however, the Seq service fails to start. Error message says "Error: 1069: The service did not start due to a logon failure." In the Seq service properties on the Log On tab, it is set to use This Account ".\SeqDefaultInstance" which doesn't appear to exist.

[nblumhardt]

Thanks for your message. The first thing to try will be to re-run the Seq Service Administration applet via the Windows Start Menu. Normally, if the service log on account doesn't exist, this will recreate it.

Let me know if this does the trick, and if not, whether any error messages were shown in the output of the service reconfiguration dialog. Thanks!

[foscojo]

Thanks. Unfortunately it didn’t work. Below are the 2 errors I have received. The first was durig install. The second was when I opened the Admin applet as instructed. Attached is the log. ***@***.*** ***@***.*** From: Nicholas Blumhardt ***@***.***> Sent: Friday, October 4, 2024 3:48 PM To: datalust/seq-tickets ***@***.***> Cc: Scott Jordan ***@***.***>; Author ***@***.***> Subject: Re: [datalust/seq-tickets] Problem starting Seq service due to logon failure (Discussion #2288) Thanks for your message. The first thing to try will be to re-run the Seq Service Administration applet via the Windows Start Menu. Normally, if the service log on account doesn't exist, this will recreate it. Let me know if this does the trick, and if not, whether any error messages were shown in the output of the service reconfiguration dialog. Thanks! — Reply to this email directly, view it on GitHub<#2288 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/ACH4IKVO4Y3QEPHUYNYLQ4TZZ3WIXAVCNFSM6AAAAABPME35NSVHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTAOBUHAYTKNY>. You are receiving this because you authored the thread.Message ID: ***@***.******@***.***>>

# An existing default service instance was detected; removing the service entry to update the storage path seq service stop

Cannot stop Seq, current status is: Stopped

seq service uninstall

Uninstalling service... [SC] DeleteService SUCCESS Service uninstalled successfully.

seq config create --storage="C:\ProgramData\Seq" seq config set --key="api.webServer" --value="Kestrel" --storage="C:\ProgramData\Seq" # Checking existence of the default service account net user SeqDefaultInstance

The user name could not be found. More help is available by typing NET HELPMSG 2221.

# Account does not exist; creating and applying default restrictions net user SeqDefaultInstance "·····" /add /passwordchg:no /fullname:"Seq Default Instance Service Account" /Y

The command completed successfully.

WMIC USERACCOUNT WHERE Name='SeqDefaultInstance' SET PasswordExpires=FALSE

Updating property(s) of '\\THOOM\ROOT\CIMV2:Win32_UserAccount.Domain="THOOM",Name="SeqDefaultInstance"' Property(s) update successful.

seq service install --listen="http://localhost:5341/" --storage="C:\ProgramData\Seq" --username="THOOM\SeqDefaultInstance" --password="·····"

Installing service... Updating the configuration found in C:\ProgramData\Seq\Seq.json... Ensuring THOOM\SeqDefaultInstance is granted 'Log on as a Service' and basic job control rights... Granting THOOM\SeqDefaultInstance rights to C:\ProgramData\Seq... Granting THOOM\SeqDefaultInstance rights to C:\ProgramData\Seq\Logs... [SC] CreateService FAILED 1072: The specified service has been marked for deletion. Could not install the service: Service setup failed

[nblumhardt]

Thanks for the additional details. The "The specified service has been marked for deletion" message generally indicates that Windows needs a restart. Restarting Windows, then running through Seq Service Administration again, is the best bet.