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SR# fixing should be generic/pluggable #41
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tacaswell
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Jan 16, 2013
First pass at factoring out the code that fixes the up failed service request-id. The Chicago specific code has been moved to fix_request_id_chi, which is assigned to fix_request_id, which is the function that is actually called in show_request(). Any other cities need to write an equivalent to fix_request_id_chi and assign it to fix_request_id (presumably, there is a way to make this more pluggable/configurable).
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show_request() currently has a small algorithm for trying to fix the SR# if it can't find the one originally asked for (strip it to just numbers and, depending on length, prefix with the current year and add the dash after the first two digits). This is specific to Chicago (and most Motorola CSR-based systems). This should be a more generic, pluggable systems so that can work for other cities.
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