This Plugin in action:
Studio flow example:
This is a Flex Plugin that allows the Agents of your Contact Center to transfer back the call to the IVR.
We have all faced the scenario where we called a company, but talked with the wrong agent.
Maybe we wanted to talk to Sales, but the Service team picked the call up – probably because we selected the wrong option while in the IVR. To tackle the scenario, agents will typically say, “please call us again, and press 2-4-1 to get to the correct department”.
This Plugin will provide a better customer experience by allowing an agent to transfer a customer to the exact menu in the IVR where they wanted to be.
TODO: Follow this blog post to know the step-by-step on how to install this plugin.
If you have any issues/questions, file an issue here