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Allow a user to troubleshoot when display balance is not equal to Uphold balance #9512

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bbondy opened this issue Apr 28, 2020 · 2 comments · Fixed by brave/brave-core#5415

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@bbondy
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bbondy commented Apr 28, 2020

Per this thread:
https://www.reddit.com/r/BATProject/comments/g9flj5/i_verified_my_uphold_wallet_about_a_month_ago_i/fotgdpx/

Users sometimes see that their displayed balance is not the same as their Uphold balance.

Besides Uphold balance, there is also UGP and user funds anon card.

The different types of funds should be displayed in brave://rewards-internals/
So that both support and users can see the difference.
They should be able to add the numbers and get to the total.

Otherwise we are going blind and we don't know if there are bugs or not.

@kjozwiak
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kjozwiak commented Jun 12, 2020

Verification PASSED on macOS 10.15.5 x64 using the following build:

Brave | 1.10.88 Chromium: 83.0.4103.97 (Official Build) (64-bit)
-- | --
Revision | 326d148b9655369b86498d9ecca39f63dd2bdd2d-refs/branch-heads/4103@{#657}
OS | macOS Version 10.15.5 (Build 19F101)

Case #1

  • claimed a ugp grant on staging
  • connected KYC wallet
  • ensured that brave://rewards-internals is being updated correctly

Screen Shot 2020-06-12 at 12 37 01 AM

Case #2

  • claimed a ad grant on staging
  • connected KYC wallet
  • ensured that brave://rewards-internals is being updated correctly

Screen Shot 2020-06-12 at 1 20 59 AM

Case #3

  • claimed a both a ugp & ad grant on staging
  • connected KYC wallet
  • ensured that brave://rewards-internals is being updated correctly

Screen Shot 2020-06-12 at 1 24 55 AM

Verification passed on

Brave | 1.10.88 Chromium: 83.0.4103.97 (Official Build) (64-bit)
-- | --
Revision | 326d148b9655369b86498d9ecca39f63dd2bdd2d-refs/branch-heads/4103@{#657}
OS | Windows 10 OS Version 1803 (Build 17134.1006)

Case #1

  • claimed a ugp grant on staging
  • connected KYC wallet
  • ensured that brave://rewards-internals is being updated correctly
    image

Case #2

claimed a ad grant on staging
connected KYC wallet
ensured that brave://rewards-internals is being updated correctly
image

Case #3

  • claimed a both a ugp & ad grant on staging
  • connected KYC wallet
  • ensured that brave://rewards-internals is being updated correctly
    image

@rebron rebron changed the title Allow a user to troubleshoot why his displayed balance is not equal to his Uphold balance Allow a user to troubleshoot when display balance is not equal to his Uphold balance Jun 13, 2020
@rebron rebron changed the title Allow a user to troubleshoot when display balance is not equal to his Uphold balance Allow a user to troubleshoot when display balance is not equal to Uphold balance Jun 13, 2020
@srirambv
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Verification passed on

Brave 1.10.90 Chromium: 83.0.4103.97 (Official Build) (64-bit)
Revision 326d148b9655369b86498d9ecca39f63dd2bdd2d-refs/branch-heads/4103@{# 657}
OS Linux
Scenario 1
  • Claimed an UGP grant on staging
  • Connected KYC wallet
  • Verified that brave://rewards-internals is being updated correctly
    image
Scenario 2
  • Claimed an Ad grant on staging
  • Connected KYC wallet
  • Verified that brave://rewards-internals is being updated correctly
    image
Scenario 3
  • Claimed both UGP and Ad grant on staging
  • Connected KYC wallet
  • Verified that brave://rewards-internals is being updated correctly
    image

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