Cannot claim rewards anymore (Brave Browser - Windows)

[bajpaijalaj]

Description

Cannot claim rewards on Desktop Brave Browser on Windows 11 Home (Version: 21H2, OS Build: 22000.194).

Steps to Reproduce

1. Go to brave://rewards/
2. Click on Claim.
3. Prove that you are human!
4. Drag and drop the logo on the target.
5. Get error 'Hmmm, not quite…' every time.

Actual result:

Reproduces how often:

Happening every time since yesterday. Tried it like 40 times.

Brave version (brave://version info)

Brave 1.30.87 Chromium: 94.0.4606.71 (Official Build) (64-bit)
Revision 1d32b169326531e600d836bd395efc1b53d0f6ef-refs/branch-heads/4606@{#1256}
OS Windows 11 Version 21H2 (Build 22000.194)

Version/Channel Information:

• Can you reproduce this issue with the current release? Don't know how to do it
• Can you reproduce this issue with the beta channel? Don't know how to do it
• Can you reproduce this issue with the nightly channel? Don't know how to do it

Other Additional Information:

• Does the issue resolve itself when disabling Brave Shields? Don't want to try something and lose my tokens
• Does the issue resolve itself when disabling Brave Rewards? Don't want to try something and lose my tokens
• Is the issue reproducible on the latest version of Chrome? Don't know if it is applicable here

Miscellaneous Information:

[rebron]

cc: @Miyayes @hollons

[hollons]

Thanks for reporting @bajpaijalaj, can you submit a support form using this link - https://support.brave.com/hc/en-us/requests/new. We can investigate there. Thank you!

[bajpaijalaj]

Thanks for reporting @bajpaijalaj, can you submit a support form using this link - https://support.brave.com/hc/en-us/requests/new. We can investigate there. Thank you!

@hollons - Done !!

[bbleslie98]

I have the same problem, I have the same version!
Also I tried dragging the triangle to other, non asked icons, and still nothing.

[bajpaijalaj]

I have the same problem, I have the same version! Also I tried dragging the triangle to other, non asked icons, and still nothing.

Yeah, same. I tried everything too! Even with zoomed and unzoomed page and what not.

[Miyayes]

Hello, please try setting your display scaling to 50%, and trying again. If that doesn't work, try 100%, 150%. Regardless, we have a fix for this coming in v1.31, which is due out Oct 19, 2021.