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No communication between titan and companion #8
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what avolites console are you using ? |
Titan go on Windows 10 with a t2
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On 15 Feb 2022, 20:37, at 20:37, NijsJonas ***@***.***> wrote:
what avolites console are you using ?
--
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#8 (comment)
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Ok, so that should work. |
Got it fixed ? can i close this issue ? |
Unfortunately not, my current suspicion is it is something to do with
networking and somehow something might be blocking the ports but I don't
know enough about it to be sure or next steps unfortunately.
Best Wishes,
Charlotte Anderson
…On Fri, 19 Aug 2022 at 06:40, NijsJonas ***@***.***> wrote:
Titan go on Windows 10 with a t2 Get BlueMail for Android
On 15 Feb 2022, 20:37, at 20:37, NijsJonas *@*.
*> wrote: what avolites console are you using ? -- Reply to this email
directly or view it on GitHub: #8 (comment)
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Got it fixed ? can i close this issue ?
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On the computer Running companion, open a browser and go to http://[ip]:4430/titan/get/System/SoftwareVersion whats the ip adress of the console ? blocking the ports would be weird, 4430 is almost never blocked |
I will double-check everything when I am in tomorrow, we are running Titan
15.1 as we updated it a couple of weeks ago.
The console and computer are both on 192.168.1.22
Companion is set to local host 127.0.0.1:8888
At the moment I am getting a response to the commands but about 20-60
seconds after I press a button
Thanks
Best Wishes,
Charlotte Anderson
…On Sat, 20 Aug 2022 at 11:40, NijsJonas ***@***.***> wrote:
Unfortunately not, my current suspicion is it is something to do with
networking and somehow something might be blocking the ports but I don't
know enough about it to be sure or next steps unfortunately. Best Wishes,
Charlotte Anderson
… <#m_1678996162875021567_>
On Fri, 19 Aug 2022 at 06:40, NijsJonas *@*.*> wrote: Titan go on Windows
10 with a t2 Get BlueMail for Android On 15 Feb 2022, 20:37, at 20:37,
NijsJonas @. > wrote: what avolites console are you using ? -- Reply to
this email directly or view it on GitHub: #8
<#8>
(comment) <#8 (comment)
<#8 (comment)>>
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On the computer Running companion, open a browser and go to http://
[ip]:4430/titan/get/System/SoftwareVersion
Do you get a software version ?
whats the ip adress of the console ?
whats the ip adress of the computer running companion ?
blocking the ports would be weird, 4430 is almost never blocked
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Then Ive already Found atleast part of the problem, the console and pc Cant have the same ip adres, if console is 192.168.1.22 then the pc needs to have another ip adres in the same range for example 192.168.1.23 |
Ahhhh, thank you I have changed it and now have an error. I am running
Titan through software on the PC rather than a separate console.
Best Wishes,
Charlotte Anderson
…On Mon, 22 Aug 2022 at 13:20, NijsJonas ***@***.***> wrote:
Then Ive already Found atleast part of the problem, the console and pc
Cant have the same ip adres, if console is 192.168.1.22 then the pc needs
to have another ip adres in the same range for example 192.168.1.23
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You Will need atleast a T2 USB Dongle then, for the T1 or simulator companion wont work |
We are using a T2.
Best Wishes,
Charlotte Anderson
…On Mon, 22 Aug 2022 at 15:07, NijsJonas ***@***.***> wrote:
Ahhhh, thank you I have changed it and now have an error. I am running
Titan through software on the PC rather than a separate console. Best
Wishes, Charlotte Anderson
… <#m_460647980002724064_>
On Mon, 22 Aug 2022 at 13:20, NijsJonas *@*.*> wrote: Then Ive already
Found atleast part of the problem, the console and pc Cant have the same ip
adres, if console is 192.168.1.22 then the pc needs to have another ip
adres in the same range for example 192.168.1.23 — Reply to this email
directly, view it on GitHub <#8 (comment)
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You Will need atleast a T2 USB Dongle then, for the T1 or simulator
companion wont work
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On the computer Running companion, open a browser and go to http://[ip]:4430/titan/get/System/SoftwareVersion |
It isn't running but I know it is 15.1. I think I am going to give up on
Companion unfortunately as even the IT expert I got in can't figure out the
fault. Thanks for all your help and feel free to close this thread.
…On Sat, 27 Aug 2022 at 18:15, NijsJonas ***@***.***> wrote:
We are using a T2. Best Wishes, Charlotte Anderson
… <#m_-5357167571885841437_>
On Mon, 22 Aug 2022 at 15:07, NijsJonas *@*.*> wrote: Ahhhh, thank you I
have changed it and now have an error. I am running Titan through software
on the PC rather than a separate console. Best Wishes, Charlotte Anderson …
<#m_460647980002724064_> On Mon, 22 Aug 2022 at 13:20, NijsJonas @.> wrote:
Then Ive already Found atleast part of the problem, the console and pc Cant
have the same ip adres, if console is 192.168.1.22 then the pc needs to
have another ip adres in the same range for example 192.168.1.23 — Reply to
this email directly, view it on GitHub <#8
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You Will need atleast a T2 USB Dongle then, for the T1 or simulator
companion wont work — Reply to this email directly, view it on GitHub <#8
(comment)
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**>
On the computer Running companion, open a browser and go to http://
[ip]:4430/titan/get/System/SoftwareVersion
Do you get a software version ?
—
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I just want to Know if the issue is companion or your network. |
No, but the browser is refusing to run the command and was trying to search
it instead. We have run other http commands for Titan in the past and got
results. We tested this and took companion and the computer off the network
and ran it locally using loopback ip and still got the issue so I don't
think it is a network issue.
…On Wed, 7 Sept 2022 at 20:15, NijsJonas ***@***.***> wrote:
It isn't running but I know it is 15.1. I think I am going to give up on
Companion unfortunately as even the IT expert I got in can't figure out the
fault. Thanks for all your help and feel free to close this thread.
… <#m_3905089469076421794_>
On Sat, 27 Aug 2022 at 18:15, NijsJonas *@*.*> wrote: We are using a T2.
Best Wishes, Charlotte Anderson … <#m_-5357167571885841437_> On Mon, 22 Aug
2022 at 15:07, NijsJonas @.> wrote: Ahhhh, thank you I have changed it and
now have an error. I am running Titan through software on the PC rather
than a separate console. Best Wishes, Charlotte Anderson …
<#m_460647980002724064_> On Mon, 22 Aug 2022 at 13:20, NijsJonas @.> wrote:
Then Ive already Found atleast part of the problem, the console and pc Cant
have the same ip adres, if console is 192.168.1.22 then the pc needs to
have another ip adres in the same range for example 192.168.1.23 — Reply to
this email directly, view it on GitHub <#8
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You Will need atleast a T2 USB Dongle then, for the T1 or simulator
companion wont work — Reply to this email directly, view it on GitHub <#8
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On the computer Running companion, open a browser and go to http://
[ip]:4430/titan/get/System/SoftwareVersion Do you get a software version ?
— Reply to this email directly, view it on GitHub <#8 (comment)
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I just want to Know if the issue is companion or your network.
Do you get the software version if you go to the ip with a browser or not.
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If you put HTTP:// it Will not search it. As long as this doesnt work it's a network issue and not a companion issue, this should Always work even with companion not Running. |
Yes it works.
On Wed, 7 Sept 2022 at 20:41, Charlotte Anderson <
***@***.***> wrote:
… Oh I see, I misread substituting the desk ip. Will do when I am next in.
On Wed, 7 Sept 2022 at 20:36, NijsJonas ***@***.***> wrote:
> If you put HTTP:// it Will not search it.
> Put a URL like this in the browser:
> http://192.168.1.10:4430/titan/get/System/SoftwareVersion
>
> As long as this doesnt work it's a network issue and not a companion
> issue, this should Always work even with companion not Running.
>
> —
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Oh I see, I misread substituting the desk ip. Will do when I am next in.
…On Wed, 7 Sept 2022 at 20:36, NijsJonas ***@***.***> wrote:
If you put HTTP:// it Will not search it.
Put a URL like this in the browser:
http://192.168.1.10:4430/titan/get/System/SoftwareVersion
As long as this doesnt work it's a network issue and not a companion
issue, this should Always work even with companion not Running.
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Apologies I am not very technical. Companion appears to be sending no commands to titan. Recognises button push but nothing beyond that - or at least nothing else appears in GUI's debug log (see screenshot). Tested other modules and they were working fine. Restarts & clean install of companion are not fixing. We had a javascript error message about port conflict but I think this was resolved by restarting. Any help would be appreciated. Thanks
!
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