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The screenshot from the Bisq client must have the Trade ID, Deposit, Maker and Taker TXIDs visible. Of course some trades do not have all 3 types, that is ok. Make sure all private information is covered (like bank accounts, name, etc). Do not upload images where sensitive private data is visible!
A reimbursement request has to contain textual representation of Maker, Taker and Deposit TXIDs (copy them from the client to the issue). All TXIDs that are visible in the screenshot must be copied to the issue in text form!
Bisq version: 1.0.1
Provide the Bisq client version to help developers identify the causing issue.
Other notes: From the arbitrator "The taker fee tx was not created and therefor no deposit tx. I will close. No funds have left your wallet beside the maker fee. You can ask for reimbursement for the fee at https://github.com/bisq-network/support
Ticket closed on 19 Apr 2019 23:22:11
Summary:
BTC buyer/Maker delivered tamper proof evidence: No
BTC buyer/Maker did ID verification: No
BTC buyer/Maker did screencast or video: No
Payout amount for BTC buyer: 0.003725 BTC
Payout amount for BTC seller: 0.0751 BTC
Summary notes:
Taker fee tx was not created"
Issue #197 can be used as a good example of a correct reimbursement request.
The text was updated successfully, but these errors were encountered:
Maker: 00d928e67735e52596b93f5863bb552a058ba5a116b70ffdc3781a3f04752584
Taker: f65ff1764c0f041dc05b08475ec67ab41c751eb1e17b7f01d41c435bf9aed64a
Deposit: ..........
Bisq version: 1.0.1
Other notes: From the arbitrator "The taker fee tx was not created and therefor no deposit tx. I will close. No funds have left your wallet beside the maker fee. You can ask for reimbursement for the fee at https://github.com/bisq-network/support
Ticket closed on 19 Apr 2019 23:22:11
Summary:
BTC buyer/Maker delivered tamper proof evidence: No
BTC buyer/Maker did ID verification: No
BTC buyer/Maker did screencast or video: No
Payout amount for BTC buyer: 0.003725 BTC
Payout amount for BTC seller: 0.0751 BTC
Summary notes:
Taker fee tx was not created"
The text was updated successfully, but these errors were encountered: