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OurTicket

Community-driven issue tracking system

CHANGELOG:

4/28/2021: Rebuilt database from scratch Added command line interface for db access Added php files suitable for webserver use with behavior to allow the opening, closing, and voting on of tickets in the web browser Extended python scripts to provide enhanced functionality for developers

Main Features

  1. Online Database-Centric Backend
  2. Open / Close / Read Ticket
  3. Categorizable Ticket Class
  4. Ticket Priority
  5. User Privilege Levels

Installation

Setup assumes a functioning PHP installation, python 3+, and a mariaDB database. Database must be configured by the user in dbaccess, tables, and ticket_access.

  1. Place Source in desired directory.
  2. Symlink Web to /var/www/html/Source or /var/www/Source, depending on your webserver and Linux configuration.

Usage

Ensure the webserver is active, and visit 1. https://hostname/Web/submit_new.php to create new tickets 2. https://hostname/Web/read_posts.php to read all current tickets, or close or vote on them.

Support

For support check the Github

Contributing

Pull requests are welcome. For major changes, please open an issue first to discuss what you would like to change.

Please make sure to update tests as appropriate.

License

MIT

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