When going live, make reply-to address and text message sender dependent on estimated sending volumes #2827
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We have a number of go live requests where people have said they’re sending email, but haven’t set up a reply-to address. At the moment we don’t prompt them to, because we look at whether they have email templates as indicative of whether they’re going to send email. Now that we explicitly ask for the volumes of email they’re sending we should use this to determine whether or not we prompt them to set up an email reply to address because it’s a stronger signal of intent than what templates they’ve set up.
We have a number of go live requests where people have said they’re sending text messages, but haven’t changed the text message sender from the default of `GOVUK` (we ask teams who aren’t central government to do this). At the moment we don’t prompt them to, because we look at whether they have text message templates as indicative of whether they’re going to send text messages. Now that we explicitly ask for the volumes of text messages they’re sending we should use this to determine whether or not we prompt them to change their text message sender because it’s a stronger signal of intent than what templates they’ve set up.
If you have email templates but haven’t told us what volumes you’re sending we should assume you are going to send emails. We should only stop asking you to add a reply-to address once you’ve told us for sure you’re not going to send any emails. This also applies to changing the text message sender – this should only be hidden if you don’t have text message templates or you’ve said you’re not going to be sending any text messages.
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We have a number of go live requests where people have said they’re sending text messages, but haven’t changed the text message sender from the default of
GOVUK(we ask teams who aren’t central government to do this). Or they say they’re sending emails but have no email templates, or any email reply-to addresses.At the moment we don’t prompt them to, because we look at what kinds of templates they have to indicate what kinds of messages they’re going to send.
Now that we explicitly ask for their estimated sending volumes we should use this to determine what we prompt them about because it’s a stronger signal of intent than what templates they’ve set up.
For templates we’re going to ask that they at least have one kind of template of the sort they intend to send. We could be even stricter and say they have to have at least one of each type they
expect to send, but we think that we can get a pretty good idea from just looking at one template whether they’re doing something sensible.