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Errors reading from device

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airsquared edited this page Nov 29, 2023 · 7 revisions

If you get unknown errors or errors you don't understand when trying to read information from your device, try the following troubleshooting steps:

  • If you are on Windows, make sure you have iTunes or Apple's iOS device drivers installed
  • If you are on Linux, there is a separate help article
  • Read from device is not supported on macOS versions <= 10.14 (Mojave or lower) (see #428 for more information)
  • Reboot your computer and iOS device
  • Check if you have any USB hubs between your computer and iOS device, and try connecting your device directly or using a different hub
  • Check your cable to make sure it isn't damaged
  • Try a different USB port on your computer
  • If you are connecting directly to a USB-C port, try using a USB-A cable.

If you are still having issues, you can ask for help on discord, post a question on reddit, or create a new GitHub issue.

If your device gets stuck in recovery mode

Don't worry if your device gets stuck in recovery mode while trying to read the APNonce; there are multiple ways to exit. blobsaver does not modify your device in any way, and uses a safe method to get into recovery mode so you will never get permanently stuck.

The first thing to try is the "Exit Recovery Mode..." option in the Help menu. If this fails you can try other programs to help you exit.

GUI programs:

CLI programs:

  • irecovery -n (installed with libirecovery)
  • futurerestore --exit-recovery (install from here)

If none of these programs work, you likely have issues with your USB cable/connection (see above).

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