Help page

[hao-fang]

Number of Volunteers: 1

• Go through the ICLR2020 FAQ here and see if we can re-use any of them.
• post here (or RocketChat #website-volunteers) channel to request for more information.

[Robert-Aduviri]

Hi @hao-fang, I was going through the ICLR 2020 FAQ and identified the following points, which may be part of the info we’ll need for ACL:

• There is an option to export the schedule info as an ics file, this may be a feature for Calendar / Schedule page #18 and an initial alternative for Build Own Schedule #31
• 6Connex was used in addition to Rocket.Chat, Zoom and SlidesLive, specifically for interaction with sponsors
• There is a #helpdesk channel in Rocket.Chat, which I see will be coordinated in RocketChat Admin #62
• There are instructions for registration in Rocket.Chat which include a backup invite link besides the automatic account creation info sent by email
• There is a Code of Conduct
• There is a Privacy Policy

[hao-fang]

@Robert-Alonso Thanks for looking into this!

• There is an option to export the schedule info as an ics file, this may be a feature for Calendar / Schedule page #18 and an initial alternative for Build Own Schedule #31

Yes, as a basic version, we will follow ICLR to generate all the ics files. I'm not sure how it works. This will be added to regular paper pages #16 as each live QA session will get an ics file. Can you add this to our Help first?

• 6Connex was used in addition to Rocket.Chat, Zoom and SlidesLive, specifically for interaction with sponsors

We will not use 6connex for ACL2020. We are building our own sponsor experience #25. Can you follow up there to make sure they will prepare a FAQ about virtual sponsor booth experience? I think they just started the work so you may need to wait for a couple of days.

• There is a #helpdesk channel in Rocket.Chat, which I see will be coordinated in RocketChat Admin #62

Yes. We already have a #helpdesk channel. Can you add this to our Help page first?

• There are instructions for registration in Rocket.Chat which include a backup invite link besides the automatic account creation info sent by email

I'm not sure about this one. I'll check with program chairs on this. Can you make sure to follow up with me if I do not get back to you next week?

• There is a Code of Conduct
• There is a Privacy Policy

Let's add these two first and I can ask the committee to review it.

[dreasysnail]

Hi @Robert-Alonso
Another volunteer, Prabhat, wants to work on the social page. Do you mind to first sign up with the Help page?

[Robert-Aduviri]

Sure, I'll be working on the help page first then

[hao-fang]

@Robert-Alonso @dreasysnail -- It seems that this issue is done? I'm closing it now.
But if you are still working on it, feel free to re-open or create a new issue.

[Robert-Aduviri]

Hi @hao-fang, ok 👍 the remaining info to update would be just the details about last minute registration and browser compatibility, which depend on #55 and #90.