docs: add entry to FAQ about broken package issue

docs/source/faq.rst

@@ -32,6 +32,34 @@ I get a SSL_ERROR_SSL. What am I doing wrong?
 If your server is set up to not use TLS and you try to connect using a secure connection you will get this error. Either change the server to use TLS (Configuration.Network.GRPC.EnableTLS(true)) or change you client code to connect without a secure connection.
 
 
+I get an ImportError: cannot import name 'auth_pb2' from 'volue.mesh.proto.auth.v1alpha'.
+*****************************************************************************************
+
+When trying to use the Mesh Python SDK you might get an error like this.
+All Mesh Python SDK versions up to 1.10.0 (inclusive) are affected by this
+issue.
+
+This issue is fixed in Mesh Python SDK 1.11.0. All users with a Mesh server
+version starting from 2.15.0 should upgrade the Mesh Python SDK. Users with
+Mesh server version 2.14 and below need to reinstall the Mesh Python SDK by
+running the following:
+
+.. code-block:: bash
+
+   # Generally we recommend to run this in virtual environment
+   python -m pip install poetry-core==1.9.1
+   python -m pip install grpcio-tools==1.66.1
+   # Replace <YOUR_MESH_PYTHON_SDK_VERSION_HERE> with the version you want to install
+   python -m pip install --no-build-isolation git+https://github.com/Volue-Public/energy-mesh-python@<YOUR_MESH_PYTHON_SDK_VERSION_HERE>
+
+
+The reason for this is that we need poetry-core to be older than version 2.0.0.
+Here we use the `--no-build-isolation` flag to prevent pip from automatically
+installing any dependencies in an isolated build environment, and we install
+them manually instead.
+
+See :issue:`526` for more information.
+
 I get a RESOURCE_EXHAUSTED gRPC error.
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