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OctoDash installed but not working #483

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daddiomattyb opened this issue Mar 9, 2020 · 17 comments
Closed

OctoDash installed but not working #483

daddiomattyb opened this issue Mar 9, 2020 · 17 comments
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@UnchartedBull
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support Something isn't working with the users setup

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@daddiomattyb
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Describe the bug
After installing OctoPrint, connecting to the network and installing OctoDash it shows on my LCD, and Touch works, however I get the following errors every time.
Can’t retrieve layer progress : HTTP://localhost:5000/plugin/displaylayerprogress/values : 403 forbidden
Can’t retrieve printer status: HTTP://localhost:5000/api/printer : 403 forbidden
Can’t retrieve jobs: HTTP failure response for https://localhost:5000/api/job : 403 forbidden

To Reproduce
Steps to reproduce the behavior:

  1. Install OctoPrint
  2. Connect to the network wifi.
  3. Install OctoDash via the script and reboot.

Expected behavior
OctoDash screen should show and touch interface work and be able to work normal.

Screenshots
If applicable, add screenshots to help explain your problem.

General Information:

  • Hardware Raspberry Pi 3b+ - UCTronics 3.5 " TFT 480x320
  • OS Info Used the OctoPrint latest build
  • OctoDash Version latest available
  • OctoPrint Version 0.17.0

Additional context
The screen and touch interface work fine, but the errors keep showing over and over.
@daddiomattyb daddiomattyb added the bug Something isn't working label Mar 9, 2020
@UnchartedBull
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Probably an invalid access token. Please double check your token.

@UnchartedBull UnchartedBull added support Something isn't working with the users setup and removed bug Something isn't working labels Mar 9, 2020
@daddiomattyb
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daddiomattyb commented Mar 9, 2020 via email

@UnchartedBull
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It‘s called API Key in OctoDash I think. Here is the information on how to get it: http://docs.octoprint.org/en/master/api/general.html

@daddiomattyb
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daddiomattyb commented Mar 9, 2020 via email

@daddiomattyb
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daddiomattyb commented Mar 9, 2020 via email

@UnchartedBull
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You need to copy the API Key from the Settings over to there. Should be a string with big characters and numbers.

@daddiomattyb
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daddiomattyb commented Mar 11, 2020 via email

@floridaservices
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floridaservices commented Apr 8, 2020 •
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Just to add, since this app is new for me, the API key IS case sensitive, in case anyone else comes across this in the future.

@ecarpenter2
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I am still getting this error. I have the API correct, but it rotates between the errors mentioned above.

@UnchartedBull
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If you are also getting the 403 Forbidden:

Please check that the user you created the token from is allowed to use the API. Double check that the token is correct (case-sensitve, no leading or trailing spaces).

@ecarpenter2
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ecarpenter2 commented Aug 18, 2020 via email

@Steve021171
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Well, there is NO WAY to add a API key into an existing Octodash....
Nowhere in the settings you have the capability to enter a API key. And this f*cking message never stops showing up.... so anoying.

So, HOW can I enter the API key in a running Octodash???

@UnchartedBull
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just like described in the wiki: https://github.com/UnchartedBull/OctoDash/wiki/Setup-&-Settings#inputs--settings-explained

@Steve021171
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Tried, no file found, it is an empty file....

Why no menu to enter settings like that? and the message should not come up every second. One time in the beginning is enough...

@Steve021171
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ok, you have to stop the service to get into that...

@Steve021171
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Even that didn't worked for me... I'm done, will switch to Octoscreen.
Thanx

@Steve021171
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Steve021171 commented Feb 13, 2021 •
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Well, I tried Octoscreen, what works great.... but has no option to turn off screen while inactive.
Went to OctoBTT, what looks like Octodash but has no option to turn off screen either.

Went back to Octodash, still same Problem. Never accepted the API key. So I reinstalled Octoprint and OctoPi from scratch. Never get past the setup screen.
API key was correct, but every time at the end of the setup process it shows error 403.

After hours of trying and cursing I figured out that LOCALHOST or the real IP does not work, but after I put 127.0.0.1 in it starts working.
So no clue why this makes a difference, but just in case somebody else has the same problem : try 127.0.0.1 instead of localhost.

regards

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@UnchartedBull @daddiomattyb @floridaservices @ecarpenter2 @Steve021171