Live Chat: Invited agent cannot see / access chat

[callumthomson]

Description:

When using the live chat feature, I invite another agent into the conversation. Once the agent receives the invite, they are unable to join.

Server Setup Information:

• Version of Rocket.Chat Server: 0.58.2
• Operating System: Ubuntu 16.04 LTS
• Deployment Method(snap/docker/tar/etc): snap
• Number of Running Instances: 1
• DB Replicaset Oplog: ?
• Node Version: 4.8.3

Steps to Reproduce:

1. Install new system
2. Add admin to livechat agent group
3. Initiate live chat conversation from a web page using the widget
4. Admin accepts incoming chat and can communicate successfully
5. Create new user and add to livechat agent group
6. As admin, /invite user to the live chat conversation
7. As new user, attempt to join the conversation

Expected behavior:

Invited agent is able to communicate with the admin and the guest who using the web chat.

Actual behavior:

Empty entry in 'Livechat' section. When clicked on does nothing.

Screenshots

Chat as seen by admin

Chat as seen by guest

Sidebar as seen by invited agent

As you can see, the guests name is not displayed to the invited agent and attempting to click on the live chat as the invited agent does nothing.