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Error when Downloading or Exporting My Data #11082
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Yes, I double checked since I found the issue you referenced before I submitted this issue. According to the snap output: |
We are unable to Download or Export My Data, too. But in our logs, are no error messages. Here are the only lines:
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@phillipplum Can you check your "User Data Download" admin settings? Based on your log, it seems like there's no Processing Frequency configured. |
@Hudell Here are our settings. We don't change something. |
I'll look into it. |
@Hudell: I also experience this issue. It seems identical to the others here:
Setup:
Please let us know if you need any debugging assistance. |
Unfortunately, it still does not work after the update to 0.66.0. |
Update: But it is a 0kb zip-file and after extracting it I get a file with the same name and at the end .cpgz. |
Doesn't work even in latest version. |
I think this still doesnt work... |
Same here with latest docker develop image. |
Guys, can you please test this with version 2.0.0 ? |
Getting this with 2.1.0-develop, commit 72aaeb3 which is after the commit that addressed the download.
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Same here on 2.1.0 (not develop) |
Getting the same with docker image:
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We are testing the function "Download my Data". Yesterday it works and I get a E-Mail to download the data. After that and today I would to export the data again, because there are many new conversations, that would I save. Version of RocketChat: 3.4.0 |
Description:
We are unable to Download or Export My Data.
Steps to reproduce:
Expected behavior:
Clicking on either button, I expect an email with instructions how to access a file containing my chat history.
Actual behavior:
An email is never received with instructions how to access my chat history.
Server Setup Information:
Additional context
Relevant logs:
There are no errors generated in the browser.
Server log:
�[34mI20180611-08:39:00.876(-4) �[34mSyncedCron ➔ info Starting "Generate download files for user data".
�[34mI20180611-08:39:00.903(-4) Exception in callback of async function: Error: ENOENT: no such file or directory, open '/tmp/rocket_chat_export_compressed/MfANF2qwBemicsdJB.zip'
�[34mI20180611-08:39:00.912(-4) �[34mSyncedCron ➔ info Not running "Generate download files for user data" again.
�[34mI20180611-08:39:00.948(-4) �[34mSyncedCron ➔ info Not running "Generate download files for user data" again.
�[34mI20180611-08:39:00.951(-4) �[34mSyncedCron ➔ info Finished "Generate download files for user data".
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